Shift Manager - Lunch/Afternoon Shift

Wendy; Morrow (GA); On-site; USD 21,000 - 29,000; Full time

Job summary

Wendy in Morrow, GA is seeking a Shift Manager to oversee opening and closing, ensuring daily operations, quality and customer service. This is the first management level and may include Ops Leader duties.

You will train crew, supervise, enforce food safety, act as Cash Manager, coordinate scheduling, and address customer concerns to delight every customer.

Qualifications

• High school diploma or GED required.
• 18 years of age or older.
• 6+ months in restaurant, retail or customer service experience.
• Ability to multi-task in a fast-paced environment.
• ServSafe certification by end of training.

Responsibilities

• Open/close duties and overall daily operations support.
• Train, supervise and motivate crew and Team Trainers.
• Act as Cash Manager and verify cash at close.
• Ensures food safety procedures are followed by crew.
• Schedule coverage and manage shift staffing needs.
• Address VOC issues and support customer service goals.

Skills

Food safety

Cash handling

Team leadership

Customer service

Training

Communication

Education

High School Diploma or GED

ServSafe certification

Tools

Workday

Job description

Position OverviewThe Shift Manager position is the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall restaurant effectiveness, quality and customer service. As needed, you may be assigned other managerial and supervisory responsibilities, including performing as the Ops Leader.Key ResponsibilitiesTrain, monitor, and reinforce food safety procedures to crew membersAct as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at closePerform walk-thru to ensure restaurant is ready to open/close and/or rush-readyWork with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retentionSupervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to \"Delight Every Customer\"Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employeesHelp execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.Follow up and ensure resolution of VOC issues as neededOnboard new hires in WorkdayQualificationsEducation: High School Diploma or GEDMust be at least 18 years of age6 months or more of restaurant, retail, customer service focused, or equivalent experienceAvailable for full time and close/ shiftsAbility to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus. Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issuesAbility to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements. Must be able to stand for prolonged periods of timePosition requires the use of a headset. Frequent lifting and carrying (at times up to 50 lbs.), reaching, pushing, pulling, bending, kneeling and stooping is involvedMust be available to report for work promptly and regularly, as well as work all day parts and days of the week. May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictateMust have or be willing to obtain ServSafe certification by end of training