Shift Manager - Morning Shift

Wendy; Lubbock (TX); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Wendy’s in Lubbock, TX seeks a Shift Manager to lead daily operations, ensure safety and customer satisfaction, and support team development. This role opens and closes the store, manages cash and oversees crew performance during peak hours.

You’ll collaborate with management to train staff, resolve issues, and uphold standards for service and quality. The ideal candidate has 18+ years old, restaurant or service experience, and is ready to obtain ServSafe certification by training end.

Qualifications

• High School Diploma, GED or equivalent preferred.
• Must be at least 18 years of age.
• 6 months or more of restaurant, retail, or customer-service experience.
• ServSafe certification to be obtained by end of training.

Responsibilities

• Train, monitor and reinforce food safety procedures for crew members.
• Act as Cash Manager, set up cash registers at open and verify cash at close.
• Perform walk-through to ensure readiness to open/close and handle rush periods.
• Supervise crew and Team Trainers to maximize retention.
• Coordinate and delegate tasks to meet quality, production and service standards.
• Onboard new hires and communicate with the team through huddles and meetings.
• Address VOC issues and ensure customer satisfaction.
• Maintain proper coverage with schedules and transfer coverage as needed.
• Follow shift-specific procedures and ensure a safe, professional environment.

Skills

Food safety

Cash handling

Team supervision

Multi-tasking

Communication

Education

High School Diploma/GED or equivalent

Job description

Position OverviewThe Shift Manager position is the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall restaurant effectiveness, quality and customer service. As needed, you may be assigned other managerial and supervisory responsibilities, including performing as the Ops Leader.Key ResponsibilitiesTrain, monitor, and reinforce food safety procedures to crew membersAct as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at closePerform walk-thru to ensure restaurant is ready to open/close and/or rush-readyWork with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retentionSupervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to \"Delight Every Customer\"Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employeesHelp execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.Follow up and ensure resolution of VOC issues as neededOnboard new hires in WorkdayQualificationsHigh School Diploma, GED or equivalent preferredMust be at least 18 years of age6 months or more of restaurant, retail, customer service focused, or equivalent experienceAvailable for full time and close/ shiftsCertification for Open/Close Shift ManagerAbility to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus. Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issuesAbility to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements. Must be able to stand for prolonged periods of timePosition requires the use of a headset. Frequent lifting and carrying (at times up to 50 lbs.), reaching, pushing, pulling, bending, kneeling and stooping is involvedMust be available to report for work promptly and regularly, as well as work all day parts and days of the week. May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictateMust have or be willing to obtain ServSafe certification by end of training