Shift Manager — Lead Operations & Guest Service Excellence

Dunkin' Donuts; Parma Heights (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly Pay

Flexible Schedule

Shift Meal Discount and Family Dining

Best-in-Class Training & Continuous-Le

Advancement Opportunities

Referral Bonus Program

Medical, Dental, Vision

401(k) Retirement Program

Paid Time Off

Well-Being Program

Employee Assistance Program

Perkspot Discount Program

Recognition Program

Slip Resistant Shoes Program

Community & Charitable Involvement

Champions of Hope

Yearly Contests

Job summary

Dunkin’ Donuts in Parma Heights, OH is seeking a Shift Manager to supervise restaurant operations on a shift-by-shift basis and support the management team with coaching and guest service excellence.

You should have prior management experience in retail, restaurant, or hospitality, be at least 18 years old, and bring strong time management, attention to detail, and a friendly approach to serving guests. Join our team and grow with a brand that values daily excellence.

Qualifications

• Prior management experience in retail, restaurant, or hospitality is preferred.
• Strong time management and attention to detail are essential.
• Excellent guest service skills and a customer-focused approach are required.

Responsibilities

• Oversee restaurant operations on a shift-by-shift basis.
• Assist the management team with coaching and team member support to ensure tasks are performed well.

Skills

Management experience

Time management

Attention to detail

Guest service skills

Job description

Dunkin’ Donuts in Parma Heights, OH is seeking a Shift Manager to supervise restaurant operations on a shift-by-shift basis and support the management team with coaching and guest service excellence.

You should have prior management experience in retail, restaurant, or hospitality, be at least 18 years old, and bring strong time management, attention to detail, and a friendly approach to serving guests. Join our team and grow with a brand that values daily excellence.