Shift Manager: Lead Operations & Customer Experience

Carlisle Corporation; United States; On-site; USD 17,000 - 25,000; Full time

Job summary

Wendy's in Opelika, AL is seeking a Shift Manager to help run daily operations, lead shifts, and ensure high-quality service and food safety. You will supervise crew, manage scheduling, monitor quality and speed of service, and uphold cleanliness and safety standards.

The role requires a college degree or equivalent operations experience, 6 months in foodservice, a valid driver’s license, and ServSafe certification.

Qualifications

• College degree or equivalent experience in operations.
• 6 months experience in the restaurant industry.
• Valid Driver's License.
• ServSafe certification required.
• Must be able to stand for long periods and work a flexible schedule.

Responsibilities

• Assist in executing daily operations and lead shifts to maximize profitability and customer satisfaction.
• Develop crew to meet quality and service standards; manage staffing per shift plan.
• Monitor product quality and service times; train crew on customer courtesy and efficiency.
• Maintain restaurant cleanliness and safety; follow policies and health department guidelines.
• Assist in training new crew and overseeing execution of training processes.

Job description

Wendy's in Opelika, AL is seeking a Shift Manager to help run daily operations, lead shifts, and ensure high-quality service and food safety. You will supervise crew, manage scheduling, monitor quality and speed of service, and uphold cleanliness and safety standards.

The role requires a college degree or equivalent operations experience, 6 months in foodservice, a valid driver’s license, and ServSafe certification.