Shift Manager: Lead, Coach & Delight Guests

Workstream; Kahului (HI); On-site; USD 42,000 - 56,000; Full time

Job summary

The SONIC Drive-In in Kahului, Hawaii is seeking a Shift Manager to support the General Manager and Assistant Manager in running daily operations, ensuring quality food, a clean and safe environment, and a positive guest experience.

You will assist with hiring, training, supervising, and directing staff, while maintaining high standards of service, safety, and sanitation. The role requires flexibility to work nights, weekends, and holidays in a fast-paced setting.

Qualifications

• Excellent leadership and communication skills.
• High standards for self and team.
• Positive attitude during rushes or stressful situations.
• Resiliency and focus on continuous improvement.
• Willingness to work irregular hours, including nights, weekends, and holidays.
• Ability to prioritize and complete tasks.

Responsibilities

• Assist with hiring, training, supervising, managing, and directing employees.
• Guest satisfaction – ensuring the guest leaves the lot satisfied every time.
• Helping employees understand the big picture and the “why” behind tasks.
• Celebrating team successes and coaching for better performance.
• Setting clear expectations and providing continuous feedback throughout shift.
• Creating an upbeat positive atmosphere during the shift that makes work fun.
• Managing the majors: food and paper, labor, and guest service.
• Maintaining and enforcing SONIC safety and sanitation standards.
• Relentlessly complying with all federal, state, and local laws and regulations.

Skills

Leadership

Communication

Guest service

Team coaching

Time management

Adaptability

Job description

The SONIC Drive-In in Kahului, Hawaii is seeking a Shift Manager to support the General Manager and Assistant Manager in running daily operations, ensuring quality food, a clean and safe environment, and a positive guest experience.

You will assist with hiring, training, supervising, and directing staff, while maintaining high standards of service, safety, and sanitation. The role requires flexibility to work nights, weekends, and holidays in a fast-paced setting.