Shift Manager: Lead a Fast-Paced Team to Great Service

Wendy's; Albany (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Wendy's in Albany, GA is seeking a Shift Manager to lead a fast-paced restaurant team and ensure smooth daily operations. You will train new teammates, supervise shifts, and uphold food safety and brand standards to deliver quality service to all customers.

The role emphasizes hands-on leadership, teamwork, and the ability to handle customer situations with a calm, solution-oriented approach. Local travel between Wendy's locations may be required as part of team coordination.

Qualifications

• At least one year of restaurant work experience.
• Led, managed and organized a team in a fast-paced environment.
• Strong problem solving, customer service and decision making skills.

Responsibilities

• Travel to other Wendy’s locations as needed.
• Stand and move for most of your shift.
• Wear a headset and operate restaurant equipment (register, grill) and follow brand standards.

Skills

Team leadership

Customer service

Problem solving

Decision making

Flexible scheduling

Education

High school diploma or GED

Job description

Families come in all shapes and sizes. And that includes the Wendy’s family - the people you work with as a Wendy’s Shift Manager.

The stuff you want - like fun people, quality food, and a paycheck - done. Our founder Dave Thomas had three rules for everyone who works here: Do the right thing. Treat people with respect. Make food better than they’d expect from a fast food place. No doubt you do the first two already. We can teach you the third!

Making things happen is just one of your talents:

• If a Wendy’s restaurant was a person, it’d be you: fun, fast, friendly and never out of bacon.
• Whatever comes up with a customer - good or bad - you handle it like a boss (‘cuz you wanna be a boss someday soon).
• You get how things work here, and make sure new team members know it, too.
• You make sure food safety standards and procedures are on point.

What you bring to the table:

• At least one year of restaurant work experience.
• High school diploma or GED. (Some college or military experience? Tell us that, too.)
• You’ve already led, managed and organized a team in a fast-paced environment.
• Mad skills in problem solving, customer service and decision making.
• Giving and taking direction like a pro.
• Flexible work availability.

You must be willing and able to:

• Travel to other Wendy’s locations (restaurants, area office, etc.) as needed.
• Stand and move for most - if not all - of your shift.
• Lift up to 25-50 lbs. now and then.
• Handle weather-related moments like rain at the drive-thru, taking trash out in the summer, etc.
• Wear a headset, use other restaurant equipment such as a register or grill, and follow brand standards and guidelines.

For more information on specific equipment or job requirements, please see the job description or talk to the hiring manager.

Our food isn’t one size fits all and our job opportunities aren’t either.

We are a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations to enable people with disabilities to perform the essential functions of their jobs.