Shift Manager

Wendy; Utica (MI); On-site; USD 36,000 - 50,000; Full time

Job summary

Wendy's in Utica, Michigan is seeking a Shift Manager to lead a fast-paced team and ensure guest satisfaction. You will supervise staff, train new members, and uphold food safety standards while delivering exceptional service.

The role requires at least one year in a restaurant setting, a high school diploma or GED, strong leadership and problem-solving abilities, and flexibility to work varied shifts. Occasional travel to other Wendy’s locations may be necessary and you’ll operate standard

Qualifications

• At least one year of restaurant work experience.
• High school diploma or GED.
• Leadership experience in a fast-paced environment.
• Strong problem solving, customer service and decision making.
• Ability to give and take direction and adapt to scheduling.

Responsibilities

• Greet and assist guests with fast, friendly service.
• Lead, train and mentor team members during shifts.
• Ensure food safety standards and brand procedures are followed.
• Coordinate with managers and travel to other Wendy’s locations as needed.
• Operate headset and restaurant equipment following standards.
• Stand and move, and lift up to 25-50 lbs as required.

Skills

Leadership

Problem solving

Customer service

Decision making

Education

High school diploma or GED

Job description

Movin’ on up…

Families come in all shapes and sizes. And that includes the Wendy’s family - the people you work with as a Wendy’s Shift Manager.

The stuff you want - like fun people, quality food, and a paycheck - done. Our founder Dave Thomas had three rules for everyone who works here: Do the right thing. Treat people with respect. Make food better than they’d expect from a fast food place. No doubt you do the first two already. We can teach you the third!

Sound good? Keep reading.

Making things happen is just one of your talents:

• If a Wendy’s restaurant was a person, it’d be you: fun, fast, friendly and never out of bacon.
• Whatever comes up with a customer - good or bad - you handle it like a boss (‘cuz you wanna be a boss someday soon).
• You get how things work here, and make sure new team members know it, too.
• You make sure food safety standards and procedures are on point.

What you bring to the table:

• At least one year of restaurant work experience.
• High school diploma or GED. (Some college or military experience? Tell us that, too).
• You’ve already led, managed and organized a team in a fast-paced environment.
• Mad skills in problem solving, customer service and decision making.
• Giving and taking direction like a pro.
• Flexible work availability.

You must be willing and able to:

• Travel to other Wendy’s locations (restaurants, area office, etc.) as needed.
• Stand and move for most - if not all - of your shift.
• Lift up to 25-50 lbs. now and then.
• Handle weather-related moments like rain at the drive-thru, taking trash out in the summer, etc.
• Wear a headset, use other restaurant equipment such as a register or grill, and follow brand standards and guidelines.

For more information on specific equipment or job requirements, please see the job description or talk to the hiring manager.

We get it. We get you.

Our food isn’t one size fits all and our job opportunities aren’t either.

We are a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations to enable people with disabilities to perform the essential functions of their jobs.

We are a team based on striving to satisfy guests in a fast paced, fun atmosphere while consistently following procedure and adhering to Wendy’s standards.