Shift Manager II

HMSHost; Kenner (LA); On-site; USD 45,000 - 70,000; Full time

Job summary

A leading company in the food service industry is seeking a Manager II to oversee restaurant operations and ensure high operational standards. This role involves managing staff, maintaining compliance with health regulations, and enhancing customer experiences. Candidates should possess supervisory experience and a strong background in food and beverage service. Join a dynamic team and enjoy competitive benefits and career growth opportunities.

Benefits

Health, dental and vision insurance

Generous paid time off

Holiday pay

Meal and Transportation Benefits

401(k) retirement plan with company match

Company paid life insurance

Tuition reimbursement

Employee assistance program

Training and exciting career growth opportunities

Referral program

Qualifications

• Minimum 4 years of food and beverage, cash handling, and customer service experience.
• Minimum 2 years supervisory experience in a Casual Dine restaurant.

Responsibilities

• Assists management in executing restaurant operations.
• Supervises day-to-day activities of restaurant associates.
• Ensures compliance with health and safety standards.

Skills

Food and beverage knowledge

Cash handling

Customer service

Job description

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• *401(k) retirement plan with company match
• *Company paid life insurance
• *Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position, so ask your recruiter for details.

Purpose:

The purpose of the Manager II (MGRII) position is to assist Branch management in executing complex QSR or Casual Dine or similar restaurant management operations. The MGRII ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards. The MGRII uses prescribed policies and procedures to make management decisions.

Essential Functions:

1. Completes opening, daily, and closing procedures/checklists in accordance with company policies/procedures.
2. Assists the GM/AGM in managing by supervising day-to-day activities of associates within a defined group of restaurants or points-of-sale.
3. Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures.
4. Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion, or any other status change to the GM for associates within the unit.
5. Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered.
6. Actively ensures all associates take all mandated rest breaks and meal periods.
7. Ensures display areas are appropriately clean, stocked, and visually appealing.
8. Ensures all equipment is in good working order.
9. Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times.
10. Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM.
11. Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety.
12. Places orders for individual units, receives goods, processes invoices.
13. Ensures that the company has the most current contact information for all associates working in the restaurant.

Requirements:

• Ability to work shifts during various operating days and hours each week; during opening, busy day parts, and closing to monitor restaurant associates’ work activities during these different days and times.
• Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and procedures to comply with HACCP standards.

Reporting relationship and other important information:

• The MGRII position as described falls under the Fair Labor Standards Act as a Non-Exempt position.
• The MGRII position typically reports to the General Manager, Director of Operations, or an intermediate F&B Multi Unit Manager II within the assigned location.
• The MGRII position is expected to work a varied and rotating schedule at various operating days and hours each week, including some opening, busy, and closing shifts to monitor restaurant associates’ work activities.

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Requires a minimum of 4 years of food and beverage, cash handling, and customer service experience.
• Requires a minimum of 2 years supervisory or lead experience in a Casual Dine restaurant or production kitchen.
• Requires the ability to speak, read, and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.

Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug-Free Workplace (DFW)

Source: HMSHost