Shift Manager II

HMSHost; Dallas (TX); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holiday pay

Meal benefits

Transportation benefits

401(k) match

Life insurance

Tuition reimbursement

Employee assistance

Career growth

Referral bonus

Job summary

HMSHost is seeking a Manager II to assist branch management in overseeing QSR or casual dining restaurant operations. You’ll ensure the restaurant is clean, open, staffed, and runs to high standards, applying company policies to daily decisions.

The role includes supervising associates, scheduling, maintaining safety and wellness guidelines, handling cash, placing orders, and coordinating with the General Manager to drive guest satisfaction and operational excellence.

Qualifications

• Minimum 4 years in food & beverage, cash handling and customer service.
• Minimum 2 years supervisory/lead experience in a Casual Dine restaurant or production kitchen.
• Ability to read, understand instructions, and communicate with customers.

Responsibilities

• Complete opening, daily and closing procedures per policy.
• Supervise day-to-day activities of associates within unit.
• Ensure compliance with Alcoholic Beverages policies and AB procedures.
• Participate in interviewing and hiring decisions; guidance to GM on status changes.
• Assign tasks, prepare schedules, and ensure shifts are covered.
• Ensure mandated rest breaks and meal periods are taken.
• Maintain display areas: clean, stocked, and visually appealing.
• Ensure equipment is in good working order.
• Operate cash register and manage cash following policies.
• Monitor wellness and safety procedures and report concerns to GM.
• Perform Health and Safety activities per guidelines.
• Place orders, receive goods, process invoices.
• Maintain current contact information for associates.

Skills

Food & beverage experience

Cash handling

Customer service

Supervisory experience

Communication skills

Job description

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• *401(k) retirement plan with company match
• *Company paid life insurance
• *Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Purpose:

The purpose of the Manager II (MGRII) position is to assist Branch management in tactically executing complex QSR or Casual Dine or similar restaurant management operations. The MGRII ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards. The MGRI uses prescribed policies and procedures to make management decisions.

Essential Functions:

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the GM/AGM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant.

Reporting Relationship and Other Important Information:

• The MGRII position as described falls under the Fair Labor Standards act as a Non-Exempt position
• The MGRII position typically reports to the General Manager, Director of Operations, or an intermediate F&B Multi Unit Manager II within the assigned location.
• The MGRII position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and some closing shifts to monitor restaurant associates’ work activities during these different days and times.

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Requires a minimum of 4 years food and beverage, cash handling, and customer service experience
• Requires a minimum of 2 years supervisory or lead experience in a Casual Dine restaurant or production kitchen
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers

Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

Source: HMSHost