Shift Manager I

Dufry Careers; Anchorage (AK); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Job summary

Dufry Careers in Alaska is seeking a qualified Manager I to lead restaurant operations, ensure cleanliness, staffing, and adherence to standards. This role emphasizes customer service and operational excellence in a fast-paced environment.

Employees enjoy comprehensive benefits including health, dental and vision insurance, generous paid time off, holiday pay, retirement plan with company match, and tuition reimbursement, among others.

Job description

Benefits

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and transportation benefits
• 401(k) retirement plan with company match
• Company‑paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and career‑growth opportunities
• Referral program with bonus incentive
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Purpose

The purpose of the Manager I (MGRI) position is to assist Branch management in tactically executing QSR or similar restaurant management operations. The MGRI ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards. The MGRI uses prescribed policies and procedures to make management decisions.

Essential Functions

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Assists the AGM/GM in managing by supervising day‑to‑day activities of associates within a defined individual or group of restaurants or points‑of‑sale.
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit.
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered.
• Actively ensures all associates take mandatory rest breaks and meal periods.
• Ensures display areas are appropriately clean, stocked, and visually appealing.
• Ensures all equipment is in good working order.
• Opens, operates, and voids transactions on the cash register following HMSHost cash‑handling policies.
• Monitors compliance with wellness and safety procedures and reports safety concerns to the GM.
• Performs Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety.
• Places orders for individual units, receives goods, and processes invoices.
• Maintains current contact information for all associates working in the restaurant.

Requirements

Ability to work shifts during various operating days and hours each week; requiring presence during opening, busy day parts, and closing to monitor associate activities.

Reporting Relationship and Additional Information

The MGRI position reports to the General Manager, Director of Operations, or an intermediate F&B Multi‑Unit Manager II within the assigned location. The role is a non‑exempt position under the Fair Labor Standards Act.

Minimum Qualifications, Knowledge, Skills, and Work Environment

Requires a minimum of 2 years experience in food and beverage, cash handling, and customer service. Mandates at least 6 months supervisory or lead experience in a restaurant or production kitchen. Must be able to read, comprehend, and converse comfortably with customers.

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Nearest Major Market: Alaska

Nearest Secondary Market: Anchorage