Shift Manager - Guest Experience, Training & Cost Control

Sonic Drive-In; Seymour (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Sonic Drive-In in Seymour, Alabama, is seeking an Assistant Manager to lead and develop a team, ensure outstanding product quality and customer service, and manage costs for each shift.

The role requires training staff, supervising drive-in operations, and maintaining compliance with policies, health and safety regulations. You will also handle guest and employee concerns, schedule shifts, and ensure overall operational excellence.

Qualifications

• At least 2 years of restaurant management experience or one year of retail management experience preferred.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local health and safety laws and regulations.
• Effective verbal and written communication skills.
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle and properly escape guest issues/concerns during shift.
• Handle and properly escape employee issues/concerns.
• Monitor and manage the drive-in's food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service.
• Assist with preparation and maintenance of drive-in records.
• Comply with and enforce all company policies, procedures, and operational standards.
• Ensure compliance with all applicable federal, state, and local laws.
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards.
• Perform regular cleaning and sanitation duties - including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease - pursuant to operational standards
• Regular attendance
• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

Skills

Restaurant management

Supervisory skills

Customer service

Communication skills

Problem-solving

Leadership

Time-management

Conflict resolution

Job description

Sonic Drive-In in Seymour, Alabama, is seeking an Assistant Manager to lead and develop a team, ensure outstanding product quality and customer service, and manage costs for each shift.

The role requires training staff, supervising drive-in operations, and maintaining compliance with policies, health and safety regulations. You will also handle guest and employee concerns, schedule shifts, and ensure overall operational excellence.