Shift Manager | Earn Up to $20/ hr.

Taco Bell; Providence (RI); On-site; USD 18,000 - 32,000; Full time

Benefits offered by this job

Free meals

Scholarship programs

Flexible schedules

Vacation pay / PTO

Medical benefits

401k

Job summary

Taco Bell in Providence is seeking a Shift Lead to guide shifts with energy, coaching the team to meet high service standards and resolve customer concerns, ensuring guests leave satisfied.

You will partner with the GM to drive daily operations, uphold food safety, manage labor, and contribute to business initiatives in a fast-paced setting.

The role offers competitive hourly pay and benefits including meals, flexible schedules, and growth opportunities within Taco Bell.

Qualifications

• Experience in fast-paced restaurant or retail environment.
• Ability to lead a team during busy shifts.
• Strong communication and conflict-resolution skills.
• Cash handling, basic math, and POS operations.

Responsibilities

• Lead shifts with energy and focus, ensuring guest satisfaction.
• Oversee Team Members' Shift Excellence tasks and appearance.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer concerns and maintain positive relationships.
• Provide regular feedback to GM on Team Member performance.
• Train and coach Team Members, manage conflicts with GM support.
• Assist GM with candidate screening and labor management.
• Support inventory control and cash procedures.

Skills

Leadership

Customer Service

Communication

Cash Handling

Problem Solving

Team Coaching

Job description

About the Job:

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

Transparent pay Structure:

The base pay range for Shift Leaders at Taco Bell is competitive, ranging from $13.00 to $23.00 per hour, depending on location, experience, and qualifications. In addition, team Members may qualify for shift incentives, discounts, and other benefits as per company policies, ensuring a rewarding work experience.

The Day-to-Day:

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Is this you?

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory, and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions Taco Bell's culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion, and belonging
• Ensures teammates and customers enjoy a positive experience

Work-Hard, Play-Hard:

• Competitive pay
• Free bachelor's degree and scholarship programs
• Free meals
• Flexible schedules! Day, evening, and late night
• Vacation pay and additional Paid Time Off
• Medical benefits
• 401k retirement plan
• Health and wellness programs
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• Más earth! Commitment to a sustainable future