Shift Manager | Earn Up to $20/ hr.

Taco Bell; Norwood (MA); On-site; USD 18,000 - 32,000; Full time

Benefits offered by this job

Free meals

Flexible schedules

Health and wellness programs

401k retirement plan

Free bachelor’s degree and scholarship

Job summary

Taco Bell is seeking a Shift Lead in Norwood, MA to drive shifts with energy and passion, coach team members, and resolve customer concerns to ensure guests leave satisfied. You will partner with management on business initiatives and uphold Taco Bell's high standards in a fast-paced environment.

The role emphasizes leadership, accountability, and ownership, with opportunities to influence daily operations and guest experiences in a bustling restaurant setting.

Qualifications

• Minimum 1 year restaurant/retail experience, with 3 months shift lead preferred.
• Adheres to cash, security, inventory and labor policies.
• Must be at least 18 years old and have reliable transportation.
• Excellent communication and leadership abilities; strong organizational skills.

Responsibilities

• Lead shifts with energy to meet Taco Bell's high standards.
• Coach and guide Team Members to achieve Shift Excellence tasks.
• Ensure food safety, quality and accuracy of orders.
• Resolve customer concerns and maintain positive relations.
• Assist GM with team member selection and feedback.
• Participate in training and develop team members.
• Oversee labor, inventory, and cash control procedures.
• Ensure health and safety standards are followed; maintain clean, neat appearance.

Skills

Leadership

Customer service

Communication

Cash handling

Organizational skills

Team coaching

Attendance & punctuality

Basic math

Problem solving

Job description

About the Job:

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

Transparent pay Structure:

The base pay range for Shift Leaders at Taco Bell is competitive, ranging from $13.00 to $23.00 per hour, depending on location, experience, and qualifications. In addition, team Members may qualify for shift incentives, discounts, and other benefits as per company policies, ensuring a rewarding work experience.

The Day-to-Day:

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Is this you?

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory, and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions Taco Bell's culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion, and belonging
• Ensures teammates and customers enjoy a positive experience

Work-Hard, Play-Hard:

• Competitive pay
• Free bachelor's degree and scholarship programs
• Free meals
• Flexible schedules! Day, evening, and late night
• Vacation pay and additional Paid Time Off
• Medical benefits
• 401k retirement plan
• Health and wellness programs
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• Más earth! Commitment to a sustainable future