Shift Manager - Drive-In Operations & Guest Experience

soar-restaurants-sonic; Holdrege (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Soar Restaurants Sonic in Holdrege, NE is seeking an Assistant Manager to help lead a drive-in operation during shifts. You will supervise crew, train staff, and ensure safe, fast, friendly service to every guest.

Responsibilities include scheduling, opening/closing, handling guest and employee concerns, enforcing standards, and maintaining cost controls. This role requires reliable attendance and the ability to work irregular hours including nights and weekends.

Qualifications

• At least six months of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local labor and employment laws.
• Knowledge of health and safety laws and regulations.
• Basic computer, math, and reading skills.
• Effective verbal and written communication skills.
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle and properly escalate guest issues/concerns during shift.
• Handle and properly escalate employee issues/concerns.
• Monitor and manage the drive-in's food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service.
• Assist with preparation and maintenance of drive-in records.
• Comply with and enforce all company policies, procedures, and operational standards.
• Ensure compliance with all applicable federal, state, and local laws.
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards.
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance

Skills

Leadership

Time management

Customer service

Verbal communication

Problem solving

Job description

Soar Restaurants Sonic in Holdrege, NE is seeking an Assistant Manager to help lead a drive-in operation during shifts. You will supervise crew, train staff, and ensure safe, fast, friendly service to every guest.

Responsibilities include scheduling, opening/closing, handling guest and employee concerns, enforcing standards, and maintaining cost controls. This role requires reliable attendance and the ability to work irregular hours including nights and weekends.