Shift Manager - Arby's

Campbell Oil Company; Elizabethtown (NC); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and 401

Paid time off in first year

Flexible schedules

Paid gym memberships

Daily pay available

Job summary

Arby’s Elizabethtown is seeking a Restaurant Shift Manager to oversee daily operations on shift, ensuring top-tier customer service and efficient team performance. You will supervise staff, coordinate daily tasks, and uphold safety and quality standards in a fast-paced setting.

The role involves training staff, managing schedules, controlling labor and inventory, and resolving guest concerns in a professional manner. Flexible hours, with nights and weekends as required, are common in this role.

Qualifications

• High school diploma or equivalent; hospitality/restaurant management education is a plus.

Responsibilities

• Supervise and lead team members during shifts, providing direction and support.
• Assist in training and developing staff to enhance performance and customer service skills.
• Oversee daily operations, ensuring compliance with company policies and procedures.
• Monitor food quality, presentation, and safety standards.
• Ensure guests receive prompt, friendly, and efficient service.
• Address inquiries and resolve issues professionally.
• Assist in managing labor costs, inventory, and supplies to maximize profitability.
• Create and manage employee schedules to ensure appropriate coverage.
• Enforce health and safety regulations and conduct regular inspections.

Skills

Leadership

Team management

Customer service

POS systems

Education

High school diploma or equivalent

Tools

Restaurant management software

Job description

Job Details

Job Location: Arbys Elizabethtown - Elizabethtown, NC, Position Type: Full Time, Salary Range: Undisclosed, Arby's - Shift Manager - Full Time

Join us as we grow together personally and professionally! Four Generations of family leadership continue to make it our vision to leave people better than we found them. We are more than an oil company, convenience store or restaurant, we are a family! We are improving the lives of those we touch every day by valuing the customer, caring for our 1000+ team members, and supporting our communities that we are honored to serve.

Position Overview

The Restaurant Shift Manager is responsible for overseeing daily operations during their shift, ensuring a high level of customer service and efficient team performance. This role involves managing staff, coordinating activities, and maintaining the overall quality and safety standards of the restaurant. The Shift Manager plays a key role in supporting the restaurant's goals and delivering an exceptional dining experience.

A detailed Job Description will be available when you begin employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Benefits Overview

• Family first atmosphere
• Benefits to fit your needs: Medical, Dental, Vision, Life, Disability, 401k
• Competitive Total Compensation Plans with 401k match
• Paid time off in your first year
• Team first environment
• Paid Gym Memberships
• Remote work in select roles
• Monthly teambuilding exercises
• Daily Pay if needed
• Flexible Schedules to attend family events
• Professional Training
• Advancement opportunities
• Leadership Training

Essential Job Functions

Team Leadership:

• Supervise and lead team members during shifts, providing direction and support.
• Assist in training and developing staff to enhance performance and customer service skills.

Operational Management:

• Oversee daily operations, ensuring compliance with company policies and procedures.
• Monitor food quality, presentation, and safety standards to maintain high operational standards.

Customer Service:

• Ensure that all guests receive prompt, friendly, and efficient service.
• Address customer inquiries, complaints, and feedback in a professional manner, striving to resolve issues effectively.

Financial Oversight:

• Assist in managing labor costs, inventory, and supplies to maximize profitability.
• Prepare cash registers and ensure accurate cash handling and reporting at the end of each shift.

Scheduling and Staffing:

• Create and manage employee schedules to ensure appropriate coverage during peak hours.
• Monitor employee performance, providing feedback and conducting performance evaluations.

Safety and Compliance:

• Enforce health and safety regulations, ensuring a safe working environment for all employees.
• Conduct regular inspections of the restaurant to ensure cleanliness and compliance with health codes.

Qualifications

Education:

• High school diploma or equivalent; additional education in hospitality or restaurant management is a plus.

Experience:

• Minimum of [X years] of experience in the food service industry, with at least [X years] in a supervisory role.

Skills:

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Proficient in point-of-sale (POS) systems and restaurant management software.
• Strong problem-solving skills and attention to detail.

Physical Demands

• Ability to stand for long periods and perform physical tasks, including lifting (up to [specify weight, if applicable]).
• Must be able to work flexible hours, including nights, weekends, and holidays as required.
• Ability to navigate a busy restaurant environment efficiently.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.