Shift Manager (3rd Shift)

SG360; Wheeling Township (IL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Education assistance

401k with employer match

Paid time off

Holidays

Job summary

SG360 in Wheeling, IL is seeking two Shift Managers for the 2nd and 3rd shifts to oversee finishing operations. You will drive on-time delivery, staffing, and quality while maintaining safety and productivity across folding, cutting, attaching, imaging, inserting, die-cutting, and shrink-wrapping.

Responsibilities include monitoring schedules, assigning staffing, maintaining records, training employees, and ensuring compliance with USPS and company standards in a high-volume environment.

Qualifications

• High school diploma required; an associate or bachelor's degree in management or business is a plus.
• Supervisory training required.
• Trade/vocational or equipment manufacturer training helpful.

Responsibilities

• Monitor production schedules and communicate with leadership to ensure on-time delivery.
• Assign staffing to production equipment to maximize productivity and skill utilization.
• Ensure equipment is set up for optimal output and quality; approve starts as directed.
• Communicate shift status and maintain production records for each job.
• Train, mentor, and cross-train employees; provide feedback and drive continuous improvement.
• Partner with Quality Control to meet customer specs and safety standards.
• Maintain safety, housekeeping, and cost-control practices; identify opportunities for improvement.

Skills

Leadership

Communication

Bilingual English/Spanish

Education

Associate degree

Bachelor's degree

Job description

About sg360

sg360 partners with Fortune 1000 brands to pursue unmatched direct marketing performance. We leave no stone unturned in our efforts to drive smarter targeting, stronger messaging and improved ROI. Everything we do - audience analytics, strategic planning, creative development, production and distribution - we do in the pursuit of performance.

When you join us, you gain access to a comprehensive benefits package, including paid time off, holiday pay, health, dental, and vision insurance, life insurance, an education assistance program, short- and long-term disability, wellness resources, identity theft protection, and a 401k with employer match. Be part of a legacy of excellence and growth with sg360!

We are seeking two Shift Managers, one for 2nd shift and one for 3rd shift. Each Shift Manager is responsible for the overall performance and operational effectiveness of assigned finishing functions. Through direct leadership and strategic delegation, the Shift Manager ensures productivity, quality, on-time performance, proper staffing levels, and employee development throughout the shift. This role maintains strong communication with leadership, peers, and team members to support sg360's standards of safety, service, and operational excellence.

Responsible for managing operations across the following Finishing functions: Folding, Cutting, Attaching, Imaging, Inserting, Die-Cutting, and Shrink Wrapping.

Essential Functions

Operational Leadership

• Monitor production schedules and maintain communication with the Director of Operations, Assistant Director of Finishing, and fellow Shift Managers to ensure on-time delivery of finished product.
• Assign staffing to production equipment to maximize productivity, efficiency, and skill utilization.
• Ensure all production equipment is set up for optimal output and the highest attainable quality.
• Approve job starts directly or through delegation to appropriate personnel.

Communication & Reporting

• Communicate shift status-including completed work, issues encountered, resolutions, and staffing matters-to leadership and other Shift Managers.
• Maintain accurate production records for each job, including machine used, crew assigned, and all relevant production data.
• Ensure all documentation is current, organized, and ready for review by upper management.

Employee Development & Performance

• Train, mentor, and cross-train employees on job responsibilities, processes, and company policies.
• Provide consistent feedback, including recognition, coaching, and discipline when necessary. Document actions per company guidelines.
• Support a positive work environment focused on teamwork, engagement, and continuous improvement.

Quality & Compliance

• Partner with Quality Control to ensure all finished products meet customer specifications and internal standards.
• Ensure compliance with USPS regulations for mail-related jobs.
• Adjust processes as needed to maintain quality and escalte barriers promptly.

Safety & Housekeeping

• Maintain a safe working environment by enforcing safety protocols and promoting safe work practices.
• Ensure all areas meet housekeeping standards and support a clean, organized workspace.

Resource & Cost Management

• Ensure adequate availability of supplies, materials, and functional equipment to prevent downtime.
• Monitor and minimize waste of company resources, including materials, supplies, and personnel time.
• Identify opportunities for cost savings and process improvement.

Additional Duties

• Perform other responsibilities as assigned.

Requirements

Job Requirements

Education & Training

• High school diploma required; an associate or bachelor's degree in management or business is a plus.
• Supervisory training required.
• Trade/vocational or equipment manufacturer training helpful.

Experience

• Minimum 10 years of bindery/finishing experience.
• Strong background in leading people, managing workflows, and solving operational issues. Experience working in a high-volume production environment preferred.
• General computer proficiency required.
• Bilingual (English/Spanish) is a plus.

Knowledge, Skills & Abilities

• In-depth knowledge of bindery and finishing processes.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Ability to anticipate, analyze, and resolve equipment, output, and personnel issues.
• Ability to maintain high productivity and quality standards under pressure.

SG360 is an Equal Opportunity Employer. We make employment decisions based on merit, qualifications, and business needs. SG360 does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

SG360 will provide reasonable accommodations to individuals with disabilities in the hiring process, in accordance with applicable laws. If you require an accommodation to complete your application, please contact the location to which you are applying and ask to speak with the Human Resources representative.

sg360 does not offer employment-based visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship. This policy applies to all applicants, including those whose employment authorization may expire in the future and would require sponsorship to remain employed.