Shift Manager

Askar Brands; Windsor (CT); On-site; USD 2,204,160 - 2,617,440; Full time

Job summary

Askar Brands is seeking a Shift Leader in Windsor, CT to oversee daily shift operations and lead a fast-paced restaurant team. You will coach team members, uphold brand standards, and ensure efficient service, guest satisfaction, and safety compliance.

Ideal candidates will have leadership experience in retail or hospitality, strong English communication, and the ability to train new team members in a dynamic environment. This on-site role emphasizes teamwork and operational excellence.

Qualifications

• Team leadership experience across fast-paced environments.
• Strong guest service focus with a positive attitude.
• Fluent in spoken and written English.

Responsibilities

• Lead and motivate team members per shift.
• Delegate tasks and communicate shift goals.
• Provide timely feedback and coaching.
• Assist with onboarding and training of new staff.
• Maintain brand standards and customer service quality.
• Support Restaurant Manager with daily operations.
• Ensure food safety and sanitation compliance.
• Monitor inventory and communicate supply needs.
• Handle cash procedures and shift reporting.

Skills

Team Leadership

Guest Service

English Proficiency

Shift Operations

Scheduling

Team Coaching

Education

Basic computer skills

Job description

What You’ll Do

We're looking for an energetic and dependable Shift Leader to help lead our restaurant team and deliver an exceptional guest experience. In this role, you’ll support the Restaurant Manager by overseeing daily operations, coaching team members, maintaining brand standards, and ensuring every shift runs efficiently. The ideal candidate is a positive leader who enjoys working in a fast-paced environment, motivating others, and providing outstanding customer service.

What You’ll Do

Team Leadership

• Lead and motivate Team Members during each shift.
• Delegate tasks and communicate shift goals and priorities.
• Coach employees with timely, constructive feedback.
• Support onboarding and training of new Team Members.
• Foster a positive, respectful, and team-oriented work environment.

Restaurant Operations

• Perform all Team Member responsibilities as needed.
• Support the Restaurant Manager in achieving operational and sales goals.
• Ensure all food, beverage, and service standards are consistently met.
• Monitor food quality, cleanliness, and overall restaurant appearance.
• Maintain inventory levels and communicate supply needs.
• Complete shift change communication to ensure smooth transitions.

Guest Service

• Deliver exceptional guest service and resolve guest concerns promptly.
• Lead by example by providing friendly, fast, and accurate service.
• Encourage Team Members to create a welcoming and positive guest experience.

Other Management Tasks

• Ensure compliance with food safety, sanitation, and health standards.
• Follow company policies related to safety, security, and loss prevention.
• Manage cash handling procedures and monitor cash over/short during each shift.
• Assist with employee scheduling as assigned.

Education/Experience

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others

Physical Demands/Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Wearing a headset
• Working in a small space

In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.