Shift Manager

Ontario Trillium Foundation; White Oak (PA); On-site; USD 35,000 - 45,000; Full time

Job summary

Ontario Trillium Foundation is looking for a Shift Manager at Dairy Queen in White Oak, Pennsylvania. This role involves leading and supervising crew members, delivering exceptional customer service, and ensuring compliance with food safety standards. The ideal candidate will have strong leadership skills, a commitment to training and motivating team members, and effective communication abilities. If you thrive in a fast-paced environment and are keen on maintaining high operational standards, we encourage you to apply.

Qualifications

• Experience in leadership roles preferred.
• Strong customer service orientation is essential.
• Knowledge of food safety regulations required.

Responsibilities

• Lead and supervise crew members during shifts.
• Deliver exceptional customer service and resolve complaints.
• Train and coach team members to enhance performance.
• Oversee cash handling and shift reporting procedures.
• Monitor inventory levels and maintain cleanliness.

Skills

Leadership & team management

Customer service excellence

Food safety and sanitation knowledge

Time management and organization

Conflict resolution and decision-making

Communication and interpersonal skills

Attention to detail and accuracy

Cash handling and basic math

Adaptability and stress management

POS system and basic computer proficiency

Job description

Shift Manager – Dairy Queen

Key Responsibilities & Skills

• Lead and supervise crew members during assigned shifts to ensure efficient, smooth store operations
• Deliver exceptional customer service and professionally resolve customer concerns and complaints
• Maintain high standards of food safety, quality, and cleanliness in compliance with health regulations
• Train, coach, and motivate team members to enhance performance and maintain a positive work culture
• Oversee opening and closing procedures, including accurate cash handling and shift reporting
• Monitor inventory levels
• Be proficient at decorating cakes and learn cake procedures.
• Communicate effectively with staff and management to ensure clear expectations and teamwork
• Support overall store success by meeting operational, sales, and labor cost goals
• Handle problem-solving and conflict resolution with professionalism and efficiency
• Foster a fast-paced, high-energy environment that aligns with the Dairy Queen brand

Key Skills

• Leadership & team management
• Customer service excellence
• Food safety and sanitation knowledge
• Time management and organization
• Conflict resolution and decision-making
• Communication and interpersonal skills
• Attention to detail and accuracy
• Cash handling and basic math
• Adaptability and stress management
• POS system and basic computer proficiency