Shift Manager

Taco Bell; Washington (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A local Taco Bell franchise is seeking a Shift Leader to drive team performance and ensure exceptional customer experiences. Your leadership will guide the team in a fast-paced environment, maintain food safety standards, and handle customer concerns. Join us to promote our culture of integrity and support team success.

Benefits

Scholarship Opportunities and Educational Programs

Medical/Dental/Vision/Life Insurance for qualifying employees

Paid Time Off for up to 48 hours each year

Flexible Scheduling

Weekly Family Meals

Qualifications

• 1 year of restaurant/retail experience, preferably with 3 months in a lead role.
• Dependable transportation access is required.
• Strong communication, management, and organizational skills.

Responsibilities

• Lead shifts, ensuring customer satisfaction and team performance.
• Oversee food safety, quality, and accuracy of orders.
• Resolve customer complaints and provide constructive feedback.

Skills

Communication

Management

Leadership

Customer Satisfaction

Job description

You are applying for a position with a franchisee or licensee of Taco Bell, not Taco Bell Corp. or any of its affiliates. Franchisees and licensees are independent business organizations, who will be your only employer if hired, and who are responsible for their own employment practices, including setting their own wage and benefit programs.

Whether you start with us, or stay with us, we are here to help you accomplish your dreams! LucWork, a franchisee of Taco Bell, is a local family business that has operated for 40+ years. We take great pride in our restaurant culture and truly value everyone that chooses to work with us. In 2025, the Taco Bell Foundation gave out $95,000 in Live Más Scholarships to our employees. Need some additional reasons to choose us...these are just a few reasons why:

Live Mas! We exist to feed people's lives with "more"!

Competitive Pay

o Salaried Pay

o Monthly Bonuses based upon store performance

o Scheduled raises

o Referral Program: Earn additional money for bringing in great people to work with you!

Commitment to the success of our Teams.

o Commitment to promote from within

o Reward and recognition culture

o Flexible Scheduling that works around your needs

o Career advancement and professional development opportunities

o Scholarship Opportunities and Educational Programs

o LucWork paid GED program

We don't just feed others!

o Free Manager Food Daily

o Weekly Family Meals-Take home meals for your family

PERKS! Discounts on mortgages, vehicles, cell phones, gym memberships and more

Phone- We contribute to the cost of your phone usage.

Medical/Dental/Vision/Life Insurance for qualifying employees

PLAWA-Paid Time Off- Earn up to 48 hours each year

Vacation- Paid Time Off

Participate in Company Events

Description-Shift Leader

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results. Applicants, 18 and older, may apply.

Primary job duties include, but are not limited to:

Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.

Oversee Team Members' completion of Shift Excellence tasks.

Ensure food safety, quality, and accuracy of orders.

Resolve customer complaints quickly, maintaining positive customer relations.

Provide regular feedback to the GM on Team Member performance.

Offer ongoing constructive and positive feedback to Team Members.

Actively participate in training Team Members.

Handle conflicts constructively and work with the GM to achieve resolution.

Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.

Oversee proper product preparation, rotation, portioning, cooking, and holding times.

Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Requirements

The ideal candidates must want to have fun while ensuring great food and experiences for our customers!

1 year of restaurant/retail experience, with 3 months shift lead experience preferred.

Adhere to cash, security, inventory, and labor policies.

Must be at least 18 years of age.

Accessibility to dependable and reliable transportation.

Excellent communication skills, management/leadership and organizational skills.

Physical dexterity required (the ability to move up to 45 lbs. from one area to another).

Ability to work rapidly in an environment that entails pushing, pulling, stretching, etc.

Attendance and Punctuality is a must.

Operating of cash register as needed and making change for other cashiers.

Basic Math skills.

Maintain customer satisfaction and adheres to health and safety standards.

Promote and champions Taco Bell's culture and values.

Provide constructive feedback to Team Members.

Execute shift duties accurately and efficiently.

Ensure teammates and customers enjoy a positive experience.

Ensure everyone is treated with honesty and respect.