Shift Manager

America's Pizza Company, LLC; Village of Liverpool (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Pizza Hut in New York is seeking a Shift Leader to guide daily operations and lead the team during shifts. You will uphold brand standards, train staff, and ensure excellent customer service while managing inventory and safety compliance.

You will supervise team performance, resolve issues, and contribute to a positive work environment with a strong focus on guest satisfaction and operational efficiency.

Qualifications

• Be a customer maniac and lead by example.
• Experience in quick-service restaurant environments preferred.
• Familiarity with POS systems and standard operating procedures.

Responsibilities

• Take ownership of restaurant and team during shifts.
• Train team members to brand standards.
• Resolve customer complaints using defined processes.
• Promote positive restaurant culture and employee experience.
• Manage inventory and food orders.
• Enforce service principles and brand standards.
• Lead shift execution and scheduling with oversight.
• Ensure tools and knowledge for team success.
• Deliver high customer satisfaction on all shifts.
• Maintain health, safety, and cleanliness standards.

Skills

Customer service

Leadership

MSM courses

MS Office proficiency

Reliable transportation

Communication

Driver's license

Tools

Hutlink

Pizzapedia

Job description

Job Summary

Reports to Restaurant General Manager, Assistant Restaurant General Manager -

Position: Pizza Hut Shift Leader

Job Summary

Reports to Restaurant General Manager, Assistant Restaurant General Manager -

Continue to Add to Your Leadership Skills and Take What You've Learned to the Next Level to Manage the Restaurant Day to Day.

Prepare and Lead Your Team to Run Successful Shifts.

Pay Rate(If Applicable)

Duties/Responsibilities

• Take Ownership and Responsibility of Restaurant and Team During Shifts
• Train Team Members to Pizza Hut and Tasty Hut, LLC Standards.
• Use BLAST to Resolve All Customer Complaints and Always Puts Customer Needs First
• Own and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!)
• Responsible for Inventory and Food Orders
• Enforce and Follow Pizza Hut Service Principals
• (Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)
• Assist RGM With Oversight and Execution of All Store Inventory, Forecasting, Scheduling Processes
• Ensure All Team Members Have the Tools and Knowledge Necessary for Success
• Deliver High Customer Satisfaction Results on All Shifts
• Ensure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes on Shifts
• (Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)
• Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia)
• Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Team Members on Execution
• Delegate and Manage Team Member Workload While Running Shifts
• Compliant with All Laws and Regulations
• Conduct Inventory Counts and Audits
• Ensures a Safe Work Environment is Provided in Restaurant
• Maintains a Clean, Organized Restaurant That Meets All Health and Safety Regulations
• Brand Steward for Pizza Hut Brand
• Manages and Adheres to Employee Handbook and Policies (Cash Controls, Anti-Harassment, etc.)
• Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC
• Exhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision
• Other Duties as Assigned

Training/Requirements.

• Be A Customer Maniac! - All Roles
• Serv Safe Certified
• Lead On! Shift Leader
• MSM courses 4-5
• Proficient at Microsoft Office
• Reliable Transportation and Computer basics
• Valid Driver's License Preferred
• Communicate, Give Feedback in Positive Manner
• National Sex Offender Registry Check
• Motor Vehicle Record