Shift Manager

Socket.dev; Eden (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

Pizza Hut Shift Leader at Tasty Hut, LLC is a leadership role responsible for running shifts, guiding team members, and ensuring brand compliance. You will train staff, manage inventory and scheduling, and uphold high standards of customer service.

Maintain a safe, clean, and welcoming restaurant environment while delivering consistent experiences that align with Pizza Hut and Tasty Hut, LLC values.

Qualifications

• Leadership required to run shifts and guide team members.
• Customer-focused approach to resolve issues and ensure satisfaction.
• Strong communication and delegation skills during busy periods.

Responsibilities

• Take Ownership and Responsibility of Restaurant and Team During Shifts.
• Train Team Members to Pizza Hut Standards and Tasty Hut, LLC procedures.
• Promote positive restaurant culture and ensure customer satisfaction on all shifts.
• Ensure inventory management, ordering, and adherence to brand standards.
• Utilize Hutline tools to support daily operations and training.

Skills

Leadership

Customer service

Communication

Tools

Hutlink

Learning Zone

Pizzapedia

Microsoft Office

Job description

Position: Pizza Hut Shift Leader

Job Summary:

Reports to Restaurant General Manager, Assistant Restaurant General Manager –

Continue to Add to Your Leadership Skills and Take What You've Learned to the Next Level to Manage the Restaurant Day to Day.

Prepare and Lead Your Team to Run Successful Shifts.

Pay Rate(If Applicable):

Duties/Responsibilities

• Take Ownership and Responsibility of Restaurant and Team During Shifts
• Train Team Members to Pizza Hut and Tasty Hut, LLC Standards.
• Use BLAST to Resolve All Customer Complaints and Always Puts Customer Needs First
• Own and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!)
• Responsible for Inventory and Food Orders
• Enforce and Follow Pizza Hut Service Principals
• (Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)
• Assist RGM With Oversight and Execution of All Store Inventory, Forecasting, Scheduling Processes
• Ensure All Team Members Have the Tools and Knowledge Necessary for Success
• Deliver High Customer Satisfaction Results on All Shifts
• Ensure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes on Shifts
• (Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)
• Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia)
• Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Team Members on Execution
• Delegate and Manage Team Member Workload While Running Shifts
• Compliant with All Laws and Regulations
• Conduct Inventory Counts and Audits
• Ensures a Safe Work Environment is Provided in Restaurant
• Maintains a Clean, Organized Restaurant That Meets All Health and Safety Regulations
• Brand Steward for Pizza Hut Brand
• Manages and Adheres to Employee Handbook and Policies (Cash Controls, Anti-Harassment, etc.)
• Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC
• Exhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision
• Other Duties as Assigned

Training/Requirements.

• Be A Customer Maniac! - All Roles
• ServSafe Certified
• Lead On! Shift Leader
• MSM courses 4-5
• Proficient at Microsoft Office
• Reliable Transportation and Computer basics
• Valid Driver's License Preferred
• Communicate, Give Feedback in Positive Manner
• National Sex Offender Registry Check
• Motor Vehicle Record