Shift Manager

Socket.dev; Gray (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Pizza Hut in Gray, TN is seeking a dedicated Shift Leader to guide the restaurant team through daily operations. This role focuses on leading shift execution, maintaining service standards, and ensuring a safe, welcoming atmosphere for guests.

You will train team members, manage inventories, and uphold Pizza Hut and Tasty Hut brand protocols while delivering fast, friendly service on all shifts.

Qualifications

• Must be ServSafe certified.
• Prior leadership experience preferred.
• Ability to train and develop team members.

Responsibilities

• Take ownership of restaurant and team during shifts.
• Train team to Pizza Hut and Tasty Hut standards.
• Resolve customer complaints using established guidelines.
• Promote positive restaurant culture and employee experience.
• Oversee inventory and food orders; manage schedules and forecasts.
• Ensure health, safety, and brand standards are met on all shifts.
• Deliver high customer satisfaction and service with a smile.
• Delegate workload and supervise team members.

Skills

Leadership

Customer service

Team training

Communication

Problem solving

Education

ServSafe Certification

Tools

Microsoft Office

POS systems

Job description

Position: Pizza Hut Shift Leader

Job Summary:

Reports to Restaurant General Manager, Assistant Restaurant General Manager –

Continue to Add to Your Leadership Skills and Take What You've Learned to the Next Level to Manage the Restaurant Day to Day.

Prepare and Lead Your Team to Run Successful Shifts.

Pay Rate(If Applicable):

Duties/Responsibilities

• Take Ownership and Responsibility of Restaurant and Team During Shifts
• Train Team Members to Pizza Hut and Tasty Hut, LLC Standards.
• Use BLAST to Resolve All Customer Complaints and Always Puts Customer Needs First
• Own and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!)
• Responsible for Inventory and Food Orders
• Enforce and Follow Pizza Hut Service Principals
• (Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)
• Assist RGM With Oversight and Execution of All Store Inventory, Forecasting, Scheduling Processes
• Ensure All Team Members Have the Tools and Knowledge Necessary for Success
• Deliver High Customer Satisfaction Results on All Shifts
• Ensure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes on Shifts
• (Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)
• Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia)
• Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Team Members on Execution
• Delegate and Manage Team Member Workload While Running Shifts
• Compliant with All Laws and Regulations
• Conduct Inventory Counts and Audits
• Ensures a Safe Work Environment is Provided in Restaurant
• Maintains a Clean, Organized Restaurant That Meets All Health and Safety Regulations
• Brand Steward for Pizza Hut Brand
• Manages and Adheres to Employee Handbook and Policies (Cash Controls, Anti-Harassment, etc.)
• Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC
• Exhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision
• Other Duties as Assigned

Training/Requirements.

• Be A Customer Maniac! - All Roles
• ServSafe Certified
• Lead On! Shift Leader
• MSM courses 4-5
• Proficient at Microsoft Office
• Reliable Transportation and Computer basics
• Valid Driver's License Preferred
• Communicate, Give Feedback in Positive Manner
• National Sex Offender Registry Check
• Motor Vehicle Record