Shift Manager

Chick-fil-A; Union (NJ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Paid training

Scholarship Opportunities

Job summary

Chick-fil-A in Union Township is seeking a Shift Manager to lead daily operations, ensuring high standards of food quality and exceptional customer service. The ideal candidate is experienced, detail-oriented, and committed to fostering a positive work environment.

Responsibilities include supervising staff, managing workflow, resolving customer issues, and maintaining a clean, safe restaurant. Join us for an opportunity to work in a dynamic team dedicated to serving our community.

Competitive benefits include 401(k) and training opportunities.

Qualifications

• Experience in managing restaurant operations preferred.
• Ability to stand for long periods.
• Understanding of food safety and health standards.

Responsibilities

• Oversee daily restaurant operations during shifts.
• Ensure high food quality and customer service.
• Train and supervise team members.
• Manage workflow and resolve customer concerns.

Skills

Customer service

Team leadership

Communication skills

Attention to detail

Problem-solving

Education

High school diploma or equivalent

Job description

Job Summary

We are looking for an experienced and skilled shift manager with remarkable skills, who will run a store effectively and with attention to detail. A Shift Manager oversees daily restaurant operations during assigned shifts, ensuring high standards of food quality, customer service, and team performance. This role includes supervising team members, managing workflow, resolving customer concerns, and maintaining a clean, safe environment. The Shift Manager also supports training, enforces company policies, and helps drive efficiency and sales while delivering a positive guest experience aligned with brand values. More importantly, a perfect shift manager candidate should be reliable, accommodating, courteous, and friendly to ensure that the customers are fully satisfied.

Roles and Responsibilities

• Ensuring that products and guests’ experience are consistent with our brand, culture and standard of excellence
• Effectively communicate clearly with guests, team members and leaders
• Customer service; courteously greet guests, take orders, explain and suggest menu items
• Stand for periods of up to 8 hours in length
• Maintain a sanitary and safe restaurant by mopping, sweeping floors, removing the trash, cleaning equipment, and keeping restrooms clean
• Preparing, assembling and serving products to food stations and guests
• Ensure restaurant complies with food safety and Health Inspection Standards
• Assemble, clean, maintain and operate: general equipment, soft serve machine, and soda towers
• Provide on-going Coaching that fosters the CFA culture and operational excellence
• Perform Manager responsibilities
• Staging, assigning or delivering catering creating remarkable guest experiences
• Be competent and confident in your responsibilities as a manager
• Create the game-plan for your shift, ensure shift is set up for success
• Answer the phone and respond or handle the matter appropriately
• Resolve Guest issues and complaints appropriately
• Ensure TM’s clock-in and clock-out according to their scheduled shift
• Monitor breaks, particularly for minors
• Take ownership and keep a pulse on all aspects of the store: DT, FC and DR. Ensure all areas of the business are flowing smoothly, Guests are being served, the DR, restrooms and parking lot are clean, disinfecting protocols followed, team members meet ALL uniform requirements etc.
• Count any drawers at the end of your shift
• Before you leave, communicate any relevant details to the next Manager on duty and set the next shift up for success
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Your Impact

• Work in high performance teams in multiple areas
• Provide unforgettable hospitality within and even beyond the four walls of our restaurant
• Have a positive influence on all who come into contact with Chick-fil-A, and the community
• Participate in a fast paced, upbeat environment that serves guests in record times with top quality products.
• Maintain a refreshingly clean environment

Benefits

• 401(k)
• 401(k) matching
• Paid training
• Scholarship Opportunities