Shift Manager

Taco John’s International; Twin Falls (ID, AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Taco John’s International, through its independently owned and operated Twin Falls franchise, is seeking a Shift Manager to supervise daily restaurant operations and coordinate staff to meet quality standards. This role involves front counter, drive-thru, dining area, and food prep duties, with emphasis on teamwork and adherence to safety procedures.

The Shift Manager will follow opening, midshift and closing checklists, manage cash, train employees, and ensure excellent customer service.

Qualifications

• Experience supervising restaurant staff.
• Knowledge of daily operations and checklists.
• Able to communicate professionally at all levels.
• Excellent organizational and problem solving skills.

Responsibilities

• Supervise daily restaurant operations and staff.
• Oversee opening, midshift, and closing procedures.
• Ensure adherence to quality standards and customer service.
• Maintain cleanliness and food safety practices.
• Handle cash and drive-thru orders as needed.

Skills

Restaurant operations

Staff supervision

Customer service

Cash handling

Food safety

Job description

You are applying for work at an independently owned and operated franchise of Taco John’s International. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wages and benefit programs, which will vary from location to location.

Position Summary:

The Shift Manager directly supervises the daily operation of the restaurant and ensures that daily schedules of activity and established quality standards are maintained. This includes the coordination of the individual and collective efforts of assigned staff.

Taco John’s Managers and Team Members are expected to deliver the Taco John’s Promise to customers each and every day. They are also expected to fulfill the Taco John’s Core Values.

Our Core Values are:

People Development, Teamwork, Make a Difference, Have Fun, and Win

As a part of the Management Team, you will work a variety of job stations in the restaurant. You will work the front counter or drive-thru, taking customer orders, handling cash and/or handing out orders; in the dining area, ensuring customer satisfaction. You may work in the food production areas of the restaurant, such as the steamtable, prep area or fry station. These responsibilities require employees to follow directions for equipment and/or recipe and menu item preparation. Taco John’s employees must know product abbreviations and portions. Cleanliness of the restaurant is extremely important and it’s a team effort, so you will also perform cleaning duties.

Operational Systems:

• Opening, Midshift and Closing Checklist and Food Quality & Temperature Log from Shift Readiness Book, Taco John’s Training Program. Operations Manual, Management Systems, Administrative Systems, Daily Waste Accountability, Product Weight Sheets, Material Safety Data Sheets, New Product & Point of Purchas Implementation Guides and other systems as they are developed and become available.

Supervisory Responsibility:

Directly supervises Team Members. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; and assigning and directing work.

Knowledge, Skills & Abilities:

• Knowledge of restaurant operations.
• Must possess excellent organizational skills.
• Able to communicate with individuals at all levels of the organization, within the restaurant and outside, while maintaining a professional demeanor.
• Able to rationally solve practical problems and deal with concrete variables.
• Able to speak, read, write and understand the primary language used by employees, customers, etc.
• Able read, write and perform basic mathematical calculations.
• Able to plan, project and organize a variety of tasks and functions.

Certificates, Licenses, Registrations:

NEHA food safety or equivalent

Basic Certified Manager (successful completion of Taco John’s BCM requirements)

Note: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills associated with the position.