Shift Manager

Taco-Bell; Surprise (AZ); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free meals

Flexible schedules

Paid time off

Health benefits

401k retirement plan

Discounts on perks

Job summary

Taco Bell in Surprise, AZ is seeking a proactive Shift Lead to drive performance during busy shifts, coach a diverse team, and uphold Taco Bell’s standards. You will execute the MIC routine, monitor food safety and quality, resolve guest concerns, and partner with the GM on training, scheduling, and labor initiatives. This role offers competitive pay and growth opportunities.

Join us to help guests enjoy fast, friendly service and contribute to a positive, inclusive work culture.

Qualifications

• Minimum 1 year of restaurant/retail experience, with 3 months shift lead preferred.
• Excellent communication, leadership and organizational skills.
• Must be at least 18 years old with reliable transportation.

Responsibilities

• Ensure consistent customer satisfaction by executing the MIC routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly and maintain positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Assist GM in screening Team Member candidates.
• Assist with cash handling, inventory, and labor management.
• Oversee product preparation, rotation, cooking, and holding times.
• Support facility maintenance and health and safety standards.

Skills

Leadership

Communication

Team coaching

Cash handling

Inventory control

Food safety

Scheduling

Customer service

Conflict resolution

Job description

About the Job:As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.The Day-to-Day:Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.Ensure food safety, quality, and accuracy of orders.Resolve customer complaints quickly, maintaining positive customer relations.Provide regular feedback to the GM on Team Member performance.Offer ongoing constructive and positive feedback to Team Members.Actively participate in training Team Members.Handle conflicts constructively and work with the GM to achieve resolution.Assist the GM in screening Team Member candidates.Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.Oversee proper product preparation, rotation, portioning, cooking, and holding times.Assist the GM with facility maintenance and ensure health and safety standards are always followed.Is this you?1 year of restaurant/retail experience, with 3 months shift lead experience preferredAdheres to cash, security, inventory, and labor policiesMust be at least 18 years of ageAccessibility to dependable and reliable transportationExcellent communication skills, management/leadership and organizational skills.Physical dexterity required (the ability to move up to 45 lbs. from one area to another).Attendance and Punctuality a mustOperating of cash register as needed and making change for other cashiers.Basic Math skillsMaintains customer satisfaction and adheres to health and safety standardsPromotes and champions Taco Bell’s culture and valuesProvides constructive feedback to Team MembersExecutes shift duties accurately and efficientlyPromotes equity, inclusion, and belongingEnsures teammates and customers enjoy a positive experienceWork-Hard, Play-Hard:Competitive payFree bachelor's degree and scholarship programsFree mealsFlexible schedules! Day, evening, and late nightVacation pay and additional Paid Time OffMedical benefits401k retirement planHealth and wellness programsPerks! Discounts on mortgages, vehicles, cell phones, gym memberships and moreMás earth! Commitment to a sustainable future