Shift Manager

Quality Fresca LLC; Summerville (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Moe's Southwest Grill in Summerville is seeking a full-time Shift Manager to oversee daily restaurant operations, ensure quality food and guest service, and uphold Moe’s brand standards. You will train staff, manage food flow, and lead the team in a fast-paced, safety-conscious environment.

The role requires strong leadership, communication, and multitasking abilities, with a focus on delivering consistent quality and guest satisfaction. Join a team committed to quality service in a busy setting.

Qualifications

• Education High school diploma or equivalent preferred.

Responsibilities

• Ensure proper training of staff for food prep, cooking, packaging and serving; maintain food safety and brand standards.
• Maintain a fun, fast-paced atmosphere; ensure 100% guest satisfaction in quality, service and cleanliness.
• Enforce sanitary practices and security; protect guests, employees and assets; complete admin paperwork promptly.
• Maintain professional image including punctuality, cleanliness, and appearance standards.
• Model Moe’s and Quality Fresca, LLC values; perform other restaurant management duties as directed.

Skills

Guest services

Communication

Shift management

Computer skills

Leadership

Multi-tasking

Team leadership

Quality values

Education

High school diploma or equivalent

Job description

Job Description

Brand: Moe's Southwest Grill

Position status: Full Time

Summary: The Shift Manager is responsible for managing the daily operations of the Moe’s Southwest Grill. Responsible for ensuring that the restaurant team creates quality food and providing quality guest service in a fun, fast-paced environment. Responsible for ensuring the restaurant team adheres to company policies, procedures and standards.

Essential Functions

• Responsible for ensuring the restaurant team is properly trained for prepping, cooking, packaging and serving food for our guests in a timely fashion. Ensures that the prepared food product meets operational, food safety and brand standards. Manages food flow, ordering, receiving, storing and servicing to ensure high quality product, proper portioning and low waste. Coaches restaurant team on operational standards and takes corrective action as necessary.
• Accountable for maintaining a fun, fast-paced atmosphere for our employees and guests. Ensures that the restaurant team greets guests by stating, “Welcome to Moe’s!” Ensures 100% guest satisfaction in areas of quality, service and cleanliness. Takes corrective action as necessary.
• Responsible for enforcing sanitary practices for food handling, general cleanliness and maintenance of exterior, kitchen and dining areas. Ensures compliance with food safety and brand standards. Ensures proper security procedures are in place to protect guests, employees and assets. Responsible for guest and employee safety to reduce injury or accidents. Completes administrative paperwork in a timely fashion.
• Maintains a professional image including punctuality, cleanliness, uniform and appearance standards.
• Consistently exhibits the actions/behaviors which best demonstrate the company values; perform all other tasks as directed by the company leadership team to include all restaurant management and their assigned representatives; always represent Moe’s and Quality Fresca, LLC as a professional in every aspect of performance.
• Other duties assigned.

Education And Work Experience Required

• Education High school diploma or equivalent preferred.

Required Knowledge, Skills, And Abilities

• Quality guest services skills
• Quality communication skills to multiple audiences
• Effective shift management skills
• Computer skills
• Self-disciplined and leadership skills
• Ability to multi-task
• Ability to effectively lead a restaurant team to achieve company goals
• Adherence to company core values – Quality Way

Physical And Cognitive Requirements

While performing the duties of this job, the employee is regularly required to communicate clearly, move, and remain in a stationary position. The employee must occasionally transport and/or move up to 50 pounds. The employee must regularly be able to detect, perceive, identify, recognize, judge, inspect, estimate, observe, and assess items, information, and objects in an office or remote office setting; or restaurant environment.

Work Environment

The noise level in the work environment is usually moderate.

Language: English

Location: Summerville (312)