Shift Lead

Moes Southwest Grill Group; Buffalo (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Moe's Southwest Grill Group in Buffalo, NY is seeking a Shift Manager to oversee daily restaurant operations, ensure quality food and guest service, and uphold brand standards in a fast-paced environment.

You will train and coach staff, manage food flow, safety, inventory, and administrative tasks, while maintaining a professional image and aligning with company values.

Qualifications

• Experience in leading a restaurant shift and ensuring guest satisfaction.
• Proven ability to communicate effectively with diverse audiences.
• Proven shift-management skills and capability to multi-task in a busy restaurant.
• Competence with basic computer systems and daily administrative tasks.
• Strong leadership, self-discipline, and ability to coach staff to meet standards.

Responsibilities

• Ensure restaurant team is trained for food prep, cooking, packaging and serving in a timely manner, meeting quality and brand standards.
• Foster a fun, fast-paced atmosphere while achieving 100% guest satisfaction in quality, service and cleanliness.
• Enforce sanitary practices, food safety standards and proper security procedures; manage safety for guests and staff.
• Complete administrative paperwork and maintain professional image, punctuality and uniform standards.
• Lead by example and uphold Moe's values, supporting leadership in all assigned tasks.

Skills

Good guest services

Good communication

Shift management

Computer skills

Leadership

Multi-tasking

Team leadership

Company values

Job description

Shift Manager

Summary: The Shift Lead is responsible for managing the daily operations of the Moe's Southwest Grill. Responsible for ensuring that the restaurant team creates quality food and providing quality guest service in a fun, fast-paced environment. Responsible for ensuring the restaurant team adheres to company policies, procedures and standards.

Essential Functions:

• Responsible for ensuring the restaurant team is properly trained for prepping, cooking, packaging and serving food for our guests in a timely fashion. Ensures that the prepared food product meets operational, food safety and brand standards. Manages food flow, ordering, receiving, storing and servicing to ensure high quality product, proper portioning and low waste. Coaches restaurant team on operational standards and takes corrective action as necessary.
• Accountable for maintaining a fun, fast-paced atmosphere for our employees and guests. Ensures that the restaurant team greets guests by stating, "Welcome to Moe's!" Ensures 100% guest satisfaction in areas of quality, service and cleanliness. Takes corrective action as necessary.
• Responsible for enforcing sanitary practices for food handling, general cleanliness and maintenance of exterior, kitchen and dining areas. Ensures compliance with food safety and brand standards. Ensures proper security procedures are in place to protect guests, employees and assets. Responsible for guest and employee safety to reduce injury or accidents. Completes administrative paperwork in a timely fashion.
• Maintains a professional image including punctuality, cleanliness, uniform and appearance standards.
• Consistently exhibits the actions/behaviors which best demonstrate the company values; perform all other tasks as directed by the company leadership team to include all restaurant management and their assigned representatives; always represent Moe's as a professional in every aspect of performance.

Required Knowledge, Skills, and Abilities:

• Good guest services skills
• Good communication skills to multiple audiences
• Effective shift management skills
• Computer skills
• Self-disciplined and leadership skills
• Ability to multi-task
• Ability to effectively lead a restaurant team to achieve company goals
• Adherence to company core values

Physical and Cognitive Requirements:

While performing the duties of this job, the employee is regularly required to communicate clearly, move, and remain in a stationary position. The employee must occasionally transport and/or move up to 50 pounds. The employee must regularly be able to detect, perceive, identify, recognize, judge, inspect, estimate, observe, and assess items, information, and objects in an office or remote office setting; or restaurant environment.

Work Environment:

The noise level in the work environment is usually moderate.