Shift Manager

Taco Bell; Sterling (IL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading fast-food franchisee of Taco Bell is seeking a dedicated Shift Lead to support the Restaurant General Manager. This role involves overseeing shifts, maintaining quality standards, and ensuring a safe environment for both Team Members and customers. The ideal candidate will demonstrate problem-solving skills, effective communication, and leadership abilities.

Qualifications

• Ownership and responsibility to solve problems.
• Ability to guide others and follow safety protocols.
• Experience in fast-food or customer service is advantageous.

Responsibilities

• Support Restaurant General Manager by running efficient shifts.
• Ensure quality food service and meet Taco Bell standards.
• Address and resolve customer complaints promptly.

Skills

Problem Solving

Team Leadership

Customer Service

Communication

Job description

"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.