Shift Manager

Workstream; St. Louis (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Jimmy John's is seeking a Shift Manager to oversee daily shift operations, drive sales performance, and uphold brand standards in the absence of store leadership.

The role involves supervising 1–8 team members, scheduling, ensuring excellent customer service, food safety, cash handling, and adherence to policies. Strong communication and delegation are essential to motivate the team to perform at their best.

Qualifications

• Lead and manage shifts as acting store manager.
• Deploy staff to meet business demands.
• Communicate clearly to ensure effective shift operations.
• Perform tasks per operational standards; act as role model at each station.
• Deliver exceptional customer service on every shift.
• Follow all food safety, cash handling and procedures.
• Ensure financial accountability during each shift.
• Delegate routine and important tasks confidently.
• Create an environment that motivates team members.

Responsibilities

• Lead and manage shifts while acting as manager in charge of the store.
• Deploy team members as required to meet business demands and make necessary staffing decisions.
• Communicate clearly, concisely and accurately in order to ensure effective shift operations.
• Work the line. Perform all tasks related to Jimmy John’s operational standards and be a role model at each station.
• Ensure exceptional customer service is delivered on every shift.
• Follow all food safety, cash handling and operations procedures and policies.
• Ensure proper financial accountability during each shift.
• Delegation. Clearly and comfortably delegates both routine and important tasks and decisions.
• Create an environment in which Team Members are motivated to do their best.

Skills

Shift leadership

Staffing decisions

Communication

Line work

Customer service

Food safety

Cash handling

Delegation

Team motivation

Job description

A Shift Manager is responsible for the overall shift operations, sales performance and execution of brand excellence in a store in the absence of the Assistant Manager and/or General Manager. PIC’s typically supervise a staff of 1 to 8 team members and carry out management responsibilities consistent with Jimmy John’s policies, procedures and legal requirements.

Essential Responsibilities and Skills:

• Lead and manage shifts while acting as manager in charge of the store. Deploy team members as required to meet business demands and make necessary staffing decisions.
• Communicate clearly, concisely and accurately in order to ensure effective shift operations.
• Work the line. Perform all tasks related to Jimmy John’s operational standards. Be able to effectively work and act as a role model at each station in the store.
• Ensure exceptional customer service is delivered on every shift.
• Follow all food safety, cash handling and operations procedures and policies.
• Ensure proper financial accountability during each shift.
• Delegation. Clearly and comfortably delegates both routine and important tasks and decisions.
• Create an environment in which Team Members are motivated to do their best.