Shift Manager

Socket.dev; San Jose (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Socket.dev is seeking a Shift Manager in San Jose, CA to lead daily operations and guide a crew to deliver exceptional guest experiences. You will oversee shift planning, training, problem solving, and frontline service to ensure smooth, safe, and high-quality dining experiences.

Responsibilities include enforcing procedures, coaching the team, assisting the General Manager, and maintaining sanitation and inventory controls while promoting a guest-first mindset and strong teamwork.

Qualifications

• High School Diploma or equivalent required.
• Experience in leadership or customer service roles is preferred.
• Guest-first mindset and ability to lead a team.

Responsibilities

• Plan shift duties and supervise staff.
• Verify compliance with procedures and safety policies.
• Assist the General Manager and resolve on-shift issues.
• Coach team to maintain energy and guest focus.
• Maintain sanitation and health standards in food prep areas.
• Open/close restaurant and assist with staffing and inventory.
• Control labor and other controllables.

Skills

Leadership

Customer service

English

Spanish

Computer literacy

Food safety

Shift planning

Education

High School Diploma or equivalent

Tools

POS systems

Inventory logging

Job description

Overview

The Shift Manger plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a smooth end to end operation to provide an exceptional Customer Experience.

Responsibilities

• • Plan his/her duties and responsibilities for each shift
  • Verifies compliance of procedures and protocols
  • Attends and resolves problems as they appear in the restaurant operation
  • Assist the General Manager
  • Coach and lead a team with no supervision
  • Involves himself in the operational and technical training of employees
  • Maintain a positive atmosphere of teamwork and full of energy
  • Verifies customer satisfaction/Handles customer complaints
  • Applies a continuous improvement mindset to processes and procedures
  • Open/close restaurant
  • Assist with inventory (logging)
  • Assist with staffing needs
  • Assist with controllables and labor
  • Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
  • Follows and abides by all safety rules, policies, and procedures

Qualifications

• • High School Diploma or equivalent required
  • 1+ year of experience in similar roles or with customer experience
  • Demonstrates strong leadership potential by actively supporting team dynamics.
  • Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
  • Preferred: Food Handlers Card/ ServSafe Certification
  • Fluent in English & Spanish*
  • Ability to work with computers
  • Must follow the company Personal Care and Hygiene policies Ability to lift and push 50 lbs.
  • Ability to stand for long periods
  • Flexibility to work nights, weekends, and holidays
  • Must be over 18 years or older

Expected Behaviors

• Be Service OBSESSED
• Friendly, welcoming attitude / Models customer orientation for other employees
• Anticipates and prevents problems with a proactive attitude
• Energetic Team Leader
• Must have excellent interpersonal communication skills to work with others
• Sense of urgency
• Attention to details
• Proactively help where it is most needed in the restaurant

Pay Rate

USD $22.00/Hr.