Shift Manager

Pollo Campero; Dallas (TX); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Pollo Campero in Dallas, TX is seeking a Shift Manager to lead daily operations, train crew, and ensure a high standard of customer service. You will plan shifts, monitor procedures, and resolve issues to maintain a smooth restaurant flow.

The role emphasizes teamwork, safety, and sanitation, with a strong focus on guest satisfaction. Fluency in English (Spanish a plus) and the ability to lift up to 50 lbs are required, along with flexible hours including nights and weekends.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of experience in similar roles or with customer experience.
• Fluent in English; Spanish is a plus.
• Ability to lift up to 50 lbs and stand for long periods.

Responsibilities

• Plan duties and responsibilities for each shift.
• Verifies compliance of procedures and protocols.
• Attends and resolves problems as they appear in restaurant operation.
• Assist the General Manager.
• Coach and lead a team with minimal supervision.
• Involves itself in operational and technical training of employees.
• Maintain a positive atmosphere of teamwork and energy.
• Verifies customer satisfaction and handles complaints.
• Apply continuous improvement mindset to processes and procedures.
• Open/close restaurant.
• Assist with inventory logging and staffing needs.
• Assist with controllables and labor.
• Maintain sanitation, health, cleanliness, and safety standards.

Skills

Leadership

Customer service

Bilingual English/Spanish

Computer skills

Physical stamina

Education

High School Diploma or equivalent

Job description

Overview

The Shift Manger plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a smooth end to end operation to provide an exceptional Customer Experience.

Responsibilities

• • Plan his/her duties and responsibilities for each shift
  • Verifies compliance of procedures and protocols
  • Attends and resolves problems as they appear in the restaurant operation
  • Assist the General Manager
  • Coach and lead a team with no supervision
  • Involves himself in the operational and technical training of employees
  • Maintain a positive atmosphere of teamwork and full of energy
  • Verifies customer satisfaction/Handles customer complaints
  • Applies a continuous improvement mindset to processes and procedures
  • Open/close restaurant
  • Assist with inventory (logging)
  • Assist with staffing needs
  • Assist with controllables and labor
  • Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
  • Follows and abides by all safety rules, policies, and procedures

Qualifications

• • High School Diploma or equivalent required
  • 1+ year of experience in similar roles or with customer experience
  • Demonstrates strong leadership potential by actively supporting team dynamics.
  • Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
  • Preferred: Food Handlers Card/ ServSafe Certification
  • Fluent in English & Spanish*
  • Ability to work with computers
  • Must follow the company Personal Care and Hygiene policies Ability to lift and push 50 lbs.
  • Ability to stand for long periods
  • Flexibility to work nights, weekends, and holidays
  • Must be over 18 years or older

Expected Behaviors

• Be Service OBSESSED
• Friendly, welcoming attitude / Models customer orientation for other employees
• Anticipates and prevents problems with a proactive attitude
• Energetic Team Leader
• Must have excellent interpersonal communication skills to work with others
• Sense of urgency
• Attention to details
• Proactively help where it is most needed in the restaurant

Pay Rate

USD $17.00/Hr.