Shift Manager

RaceTrac; San Antonio (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the convenience store sector is seeking a Shift Leader to oversee operations and enhance guest experience. The role focuses on delivering excellent customer service, adhering to safety standards, maintaining store cleanliness, and leading team development. Ideal candidates will possess strong communication skills, previous management experience, and a commitment to teamwork.

Qualifications

• High School Diploma or GED in progress or completed.
• 2-3 years of work experience preferred.
• 1+ years of management experience preferred.

Responsibilities

• Provide courteous and elevated experiences for guests.
• Ensure compliance with safety and food regulations.
• Lead coaching and training of team members.

Skills

Customer Service

Communication

Teamwork

Initiative

Education

High School Diploma or GED

Job description

Job Description:

Responsible for supporting the General Manager and Co-Manager in overseeing the profitability of one RaceTrac store during designated shifts. While leading the shift, you will deliver on RaceTrac’s mission of making lives simpler and more enjoyable through friendly service, food execution, cleanliness, talent leadership, and driving success.

Responsibilities:

Customer Service

• Provide courteous, frictionless, and elevated experiences for guests.
• Foster positive and professional relationships with co-workers and guests.
• Communicate respectfully and maintain a team-oriented attitude.
• Complete guest transactions efficiently at the cash register or self-checkout stations and suggest products that complement purchases.
• Address guest concerns promptly with a sense of urgency and involve appropriate regional team members as needed.

Food Safety

• Monitor and adhere to all RaceTrac, federal, state, and local safety and food safety regulations.
• Ensure all food offerings are available.

Cleanliness and Store Maintenance

• Maintain a clean and fully stocked store to enhance guest experience.
• Execute shift duties while maintaining presentation standards and representing the RaceTrac brand.
• Clean food preparation areas and equipment to RaceTrac standards.

Talent Leadership

• Demonstrate RaceTrac's Core Values of Honesty, Efficiency, Positive Attitude, Respect, and Teamwork.
• Exhibit leadership qualities such as servant-leadership, task prioritization, going the extra mile, listening, respectful communication, and proactive problem-solving.
• Lead coaching, training, and assessment of direct reports following operational standards.
• Provide feedback and recommendations on employee performance and development to the General Manager.

Qualifications:

• High School Diploma or GED in progress or completed.
• 2-3 years of work experience preferred.
• 1+ years of management experience preferred.
• Experience in high-volume, guest-focused, transactional environments preferred.
• Excellent written and verbal communication skills.
• Ability to take initiative.
• Ability to lift up to 50 pounds and perform physical tasks such as bending, standing, and reaching.
• May require obtaining and maintaining a food handler permit, based on local/state requirements.
• May require obtaining and maintaining an alcohol server permit, based on local/state requirements.

RaceTrac is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic.