Shift Manager

Ascent Hospitality Management; Rochester (MN); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading hospitality management company is seeking a Shift Manager to oversee daily operations in a restaurant. The ideal candidate will ensure customer satisfaction, manage staff, and maintain cleanliness and standards. This role offers opportunities for advancement and competitive pay.

Benefits

Employee discounts

Flexible schedule

Free food & snacks

Opportunity for advancement

Paid time off

Comprehensive Health Benefits

DeVry University Educational Discounts

Qualifications

• Ability to communicate effectively with all hourly associates.
• Ability to cover all shifts during the normal operation of the unit.

Responsibilities

• Manage each shift and resolve issues such as tardy employees and customer complaints.
• Ensure customer satisfaction is the number one priority.
• Train staff in proper operations and customer service.

Skills

Communication

Customer Service

Education

Previous restaurant experience

Job description

Benefits:

• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Paid time off

Our Purpose Perkins is unique in their communities; a special bond grows between team members in the restaurants and members of the community, a bond not seen in most other chain restaurants. Our Company Purpose reflects this unique element of the Perkins dining experience: Bringing Friends and Families Together, over Delicious Food, Served from the Heart. Our Values

• Commitment to Excellence
• Work Hard
• Teamwork
• Make a Difference

Position Overview The Shift Manager will oversee the day to day management of each shift in the restaurant. The incumbent will be responsible for delegating tasks, supervising restaurant staff, and problem-solving on the job. This person will be expected to provide excellent customer service and will be a strong teammate to our franchise partner. Responsibilities:

• Manage each shift and the issues that occur during the shift such as tardy employees, customer complaints, food delivery, etc.
• Ensure that each customer is completely satisfied during their visit. Customer satisfaction is your number one priority.
• Complete all daily paperwork at the unit level including red book information, shift inventories and all other necessary paperwork to insure the profitability of the unit.
• Maintain the highest standards of cleanliness and sanitation in your unit at all times.
• Enforce all brands standards, company policies and procedures.
• Represent the company, with professionalism at all times. Treat all employees with dignity and respect.
• Train all levels of staff in proper operations of the unit for POS systems, back of house functions to all levels of front of house operations including Customer Service and all positional duties (as needed and constant).

Qualifications:

• Ability to communicate effectively with all hourly associates
• Ability to cover all shifts during the normal operation of the unit
• Previous restaurant experience required

Benefits & Perks:

• Competitive Pay
• Comprehensive Health Benefits
• Flexible Schedule
• DeVry University Educational Discounts with complimentary laptop for Employees & dependents

Disclaimer This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the employee may perform other duties and responsibilities as required.