Shift Manager

Popeyes; Philadelphia (Philadelphia County); On-site; USD 19,000 - 28,000; Full time

Job summary

Popeyes is seeking an Hourly Shift Coordinator to lead shifts and help drive sales, guest satisfaction, and profitability. This role supports the RGM and AM in managing operations during assigned shifts and ensuring fast, friendly service in a clean environment.

The HSC coaches and develops team members, coordinates shift plans, and ensures adherence to brand standards while maintaining strong guest experiences and operational excellence.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required, 2 years of college preferred.
• Available to work evenings, weekends, and holidays; Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant.

Responsibilities

• Leads the business by managing shift plans, inventory, cash control, and ensuring profitability and guest satisfaction.
• Creates memorable experiences by directing team members to deliver fast, friendly service and maintain product quality.
• Develops and coaches team members at each station, participates in team huddles, and ensures brand standards are met.

Skills

Customer service

Team leadership

Shift flexibility

Education

High School Diploma or GED

2 years college preferred

Job description

The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, guests, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, Guest service, and people. The shift coordinator helps the shift run smoothly by taking care of their restaurant teams and Guests and delivering operational excellence.

Essential Duties and Responsibilities

Leading the Business

• Maintains inventory by performing Daily and Weekly inventory inspections
• Manages cash control per the policy manual and counts cash on hand, at shift changes, and at closing, to determine shortages or overages and prepares bank deposits Review and approve invoices and ISTs
• Track and record waste

Create Memorable Experiences

• Conduct table visits
• Motivates and directs Team Members to exceed Guest expectations with accurate, fast, and friendly service in clean surroundings
• Fix bottlenecks, call chicken drops, and monitor speed of service
• ENSURE product quality and all standards are on the shift

Creating Leaders

• Coaches, trains, and develops team members around processes and procedures at each station including LTOs
• Actively participates in team huddles offering ideas that will help the team and restaurant
• Ensures brand standards are met
• Positioning team members on a shift and consistently thanking the team

Leading Store Operations

• Be a role model for Team Members by working hard to implement shift plans and drive operational results
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Motivates Team Members during the shift on each of the workstations
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that the restaurant upholds operational and brand standards
• *May be needed to perform duties of TM or AM when necessary

Qualification and Skills

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• Available to work evenings, weekends, and holidaysAbility to work long and/or irregular shifts as needed, for the proper functioning of the restaurant

Physical Demands

• Must be able to lift up to 50 pounds of force frequently to move objects
• Ability to carry products/boxes and miscellaneous weighing no more than 50 pounds
• Consistently handles product preparation
• Ability to kneel to utilize proper lifting procedures and to open safe
• Consistently lifts for product preparation, stocking, and inventory

Popeyes is an equal opportunity employer that makes employment decisions based on skills and experience and we encourage all qualified applicants to apply.

Founded in 1972, Popeyes® has more than 40 years of history and culinary tradition. Popeyes® owes its beginnings to entrepreneur and culinary innovator, Al Copeland. With one small restaurant and a big idea, Copeland introduced the New Orleans–style fried chicken that has now made the brand famous throughout the world. Popeyes® culinary heritage is built upon the rich Cajun and creole flavor profiles that are unmistakably Louisiana. We continuously draw upon and celebrate this heritage to inspire new, authentic menu creations the world craves. Popeyes distinguishes itself with a unique New Orleans style menu featuring spicy chicken, chicken tenders, fried shrimp and other regional items. This unique and flavorful food has allowed Popeyes to become one of the world’s largest chicken quick service restaurants, with over 2,700 restaurants in the U.S. and around the world.