Overnight Shift Manager

GLOBAL GAMING RP LLC; Oklahoma City (OK); On-site; USD 40,000 - 65,000; Full time

Job summary

GLOBAL GAMING RP LLC in Oklahoma City is seeking a dedicated Shift Manager to oversee casino operations, supervise staff on shift, and ensure adherence to standards.

You will maintain guest service excellence, address complaints, monitor game activity, ensure regulatory compliance, and coordinate with other departments.

This leadership role requires strong decision making, clear communication, and a passion for the gaming industry.

Qualifications

• Leadership: Proven ability to motivate and guide teams to achieve goals.
• Customer Service Excellence: Commitment to high guest satisfaction and dispute resolution.
• Problem-Solving: Quick, effective decision-making under pressure.
• Communication: Clear verbal and written communication is essential.
• Professionalism: Maintain composure and standards in demanding environments.

Responsibilities

• Staff Management: Supervise casino staff on shift, including training, scheduling, and evaluations.
• Customer Service: Maintain high service standards; address and resolve guest complaints to ensure satisfaction.
• Game Monitoring: Oversee gaming activities and ensure regulatory compliance.
• Compliance: Ensure operations follow local, state, and federal gaming and employment laws.
• Interdepartmental Coordination: Collaborate with other departments to ensure smooth operations and guest experience.

Skills

Leadership

Customer Service Excellence

Problem-Solving

Communication

Professionalism

Job description

Job Location: OKLAHOMA CITY, OK 73111
Position Type: Full Time
Travel Percentage: None
Job Category: Management

Responsibilities

• Staff Management: Supervise all casino staff on shift, ensuring adherence to professional standards and operational efficiency. This includes training, scheduling, and performance evaluation.
• Customer Service: Maintain a high standard of customer service across all areas of operation. The shift manager will address and resolve customer complaints, ensuring guest satisfaction and fostering a positive environment.
• Game Monitoring: Oversee all gaming activities, ensuring compliance with all regulatory requirements and internal policies. This includes monitoring game operations and interactions between staff and patrons.
• Compliance: Ensure all operations comply with local, state, and federal laws and regulations concerning gaming and employment.
• Interdepartmental Coordination: Work collaboratively with all other departments to ensure seamless operations, enhancing efficiency and guest experience across the casino.

Qualifications

• Professionalism: The ideal candidate will exhibit a high level of professionalism, with the ability to maintain composure and effectiveness under pressure.
• Leadership: Demonstrated leadership skills are essential, with a proven track record of motivating and guiding teams to exceed their goals.
• Customer Service Excellence: A strong commitment to delivering exceptional customer service, with the ability to handle disputes and challenges gracefully.
• Problem-Solving: Must have excellent problem-solving skills, capable of making quick and effective decisions.
• Communication: Strong communication skills, both verbal and written, are crucial for this role.

We are looking for someone who not only fulfills these responsibilities and skills but also brings a passion for the gaming industry and a commitment to creating a welcoming and engaging environment for all our patrons.