Security Supervisor

GLOBAL GAMING SOLUTIONS LLC; Oklahoma City (OK); On-site; USD 45,000 - 60,000; Full time

Job summary

GLOBAL GAMING SOLUTIONS LLC is seeking a Security Supervisor in Oklahoma City. This role involves supervising security personnel, planning and directing all security-related activities, and ensuring compliance with regulations. Candidates should have supervisory experience in security operations, strong customer service skills, and excellent communication abilities.

The position requires knowledge of security management systems and the ability to resolve various situations effectively. A CLEET Certificate and valid driver's license are necessary.

Qualifications

• 2-3 years of supervisory experience in security operations.
• Knowledge of applicable security and gaming regulations.
• Ability to interpret and solve various situations.

Responsibilities

• Supervises security officers and activities.
• Investigates employee and customer complaints.
• Provides training for new security officers.

Skills

Supervisory experience

Customer service orientation

Leadership skills

Strong computer skills

Effective communication

Tools

Microsoft Office Products

Security management systems

Job description

Job Location: OKLAHOMA CITY, OK 73111

Position Type: Full Time

Travel Percentage: None

Job Category: Facilities

Duties & Job Responsibilities

• Supervises the activities of the officers assigned to his/her shift.
• Plans and directs all security related activities on assigned shift.
• Ensures effective communication between all areas of the building and casino as it relates to the guest experience.
• Provides coaching counseling and recommendations for recognition to encourage excellent performance in all areas.
• Patrols the casino and adjacent buildings.
• Provides on the job training for security officers.
• Investigates complaints of employees and makes recommendations to the manager.
• Schedules and evaluates personnel in accordance with departmental operating standards; specifically, supervises the activity of officers to provide physical security for all guests, employees and company property.
• Conducts property internal investigations involving employee or customer related activities or incidents.
• Prepares follow-up to criminal reports when necessary.
• Prepares Security Incident or Accident Reports as required.
• Provides excellent customer service and employee relations.
• Must be knowledgeable and ensures compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.
• Issues written and oral instructions.
• Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
• Studies and standardizes procedures to improve efficiency of subordinates and maintains harmony among workers and resolves issues of concern.
• Performs other related duties as may be assigned by reporting senior.
• Employee may work in close proximity to horses.

Qualifications

• 2-3 years of supervisory experience, with an emphasis in all areas of security operations, asset protection, employee safety.
• Experience with and knowledge of applicable federal, state, and/or regulatory agency reporting requirements regarding security and gaming surveillance.
• Strong leadership skills and customer service orientation required.
• Must be able to work effectively with peers, staff members, and regulatory agency personnel.
• Strong computer skills to include effective working knowledge of Microsoft Office Products. Knowledge of security related management, information and reporting systems preferred.
• Strong written and oral communication skills required.
• Ability to interpret and solve variety situations to effect completed instructions in written, oral, diagram, or schedule form.

Certifications/Licenses/Other

• CLEET Certificate
• Valid Driver's License
• Must be able to obtain an Oklahoma Gaming License
• Must be able to obtain an Oklahoma Horse Racing License