Shift Manager

GLOBAL GAMING SOLUTIONS LLC; Oklahoma City (OK); On-site; USD 42,000 - 66,000; Full time

Job summary

GLOBAL GAMING SOLUTIONS LLC in Oklahoma City is seeking a proactive Shift Manager to oversee casino staff on shift, ensure operational efficiency, and uphold professional standards.

You will monitor gaming activities, handle guest concerns, ensure regulatory compliance, and collaborate with other departments to deliver a welcoming, safe, and engaging environment for patrons.

Qualifications

• Professionalism: Maintain composure and effectiveness under pressure.
• Leadership: Motivate and guide teams to exceed goals.
• Customer Service Excellence: Deliver exceptional customer service and resolve disputes gracefully.
• Problem-Solving: Make quick and effective decisions in dynamic environments.
• Communication: Strong verbal and written communication skills.

Responsibilities

• Staff Management: Supervise all casino staff on shift, training, scheduling and evaluation.
• Customer Service: Maintain high standards of guest service across all areas of operation.
• Game Monitoring: Oversee gaming activities and ensure regulatory compliance.
• Compliance: Ensure operations comply with laws and internal policies.
• Interdepartmental Coordination: Collaborate with other departments to enhance efficiency and guest experience.

Skills

Professionalism

Leadership

Customer Service Excellence

Problem-Solving

Communication

Job description

Job Location: OKLAHOMA CITY, OK 73111
Position Type: Full Time
Travel Percentage: None
Job Category: Management

Responsibilities

• Staff Management: Supervise all casino staff on shift, ensuring adherence to professional standards and operational efficiency. This includes training, scheduling, and performance evaluation.
• Customer Service: Maintain a high standard of customer service across all areas of operation. The shift manager will address and resolve customer complaints, ensuring guest satisfaction and fostering a positive environment.
• Game Monitoring: Oversee all gaming activities, ensuring compliance with all regulatory requirements and internal policies. This includes monitoring game operations and interactions between staff and patrons.
• Compliance: Ensure all operations comply with local, state, and federal laws and regulations concerning gaming and employment.
• Interdepartmental Coordination: Work collaboratively with all other departments to ensure seamless operations, enhancing efficiency and guest experience across the casino.

Qualifications

• Professionalism: The ideal candidate will exhibit a high level of professionalism, with the ability to maintain composure and effectiveness under pressure.
• Leadership: Demonstrated leadership skills are essential, with a proven track record of motivating and guiding teams to exceed their goals.
• Customer Service Excellence: A strong commitment to delivering exceptional customer service, with the ability to handle disputes and challenges gracefully.
• Problem-Solving: Must have excellent problem-solving skills, capable of making quick and effective decisions.
• Communication: Strong communication skills, both verbal and written, are crucial for this role.

We are looking for someone who not only fulfills these responsibilities and skills but also brings a passion for the gaming industry and a commitment to creating a welcoming and engaging environment for all our patrons.