Shift Manager

Taco Bell; Ocala (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Free meals

Flexible schedules

Medical benefits

401k with match

Free degree program

Scholarships

Job summary

Taco Bell in Ocala, FL is seeking a Shift Lead to energize the team, drive shifts, coach Team Members, and partner with the GM on business initiatives. You will own shift operations, resolve guest concerns, and ensure Taco Bell standards are met in a fast-paced environment.

You will oversee food safety and order accuracy, manage labor and cash controls, and provide ongoing feedback to the GM. The role offers competitive pay, flexible schedules, meals, and growth opportunities within the

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Adheres to cash, security, inventory, and labor policies.
• Must be at least 18 years of age.
• Excellent communication and management/leadership skills.
• Physical dexterity to move up to 45 lbs as needed.
• Attendance and punctuality are required.
• Promotes Taco Bell culture and values.

Responsibilities

• Execute MIC Success Routine to ensure customer satisfaction.
• Oversee Shift Excellence tasks and maintain neat appearance.
• Ensure food safety, quality, and order accuracy.
• Resolve customer complaints promptly.
• Provide feedback to GM on team performance.
• Coach and train Team Members.
• Assist GM with candidate screening.
• Assist with P/L by following cash controls and managing labor.
• Oversee product preparation, rotation, cooking, and holding times.
• Support facility maintenance and health standards.

Skills

Leadership

Communication

Organization

Basic Math

Attendance

Cash Handling

Tools

Cash register

Job description

About the Job:

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

The Day-to-Day:

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Is this you?

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory, and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions Taco Bell's culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion, and belonging
• Ensures teammates and customers enjoy a positive experience

Work-Hard, Play-Hard:

• Competitive pay
• Free bachelor's degree and scholarship programs
• Free meals
• Flexible schedules! Day, evening, and late night
• Vacation pay and additional Paid Time Off
• Medical benefits
• 401k retirement plan with 6% match
• Health and wellness programs
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• Más earth! Commitment to a sustainable future

This offer is contingent upon a satisfactory background check and proof of your work eligibility.

The range for this role is $14-$22/hour. This is a nationwide range and is solely dependent on the geographical location where the restaurant is located.