Shift Manager

Papa John's International , Inc.; Murfreesboro (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

Papa John's International, Inc. is seeking a Shift Leader in Murfreesboro, Tennessee, to supervise restaurant operations ensuring high-quality products and customer service. The Shift Leader manages daily operations, adheres to company policies, and maintains compliance with laws and ethical practices. Responsibilities include shift coverage, cash management, and contributing to profit goals. This role requires strong leadership skills and the ability to work well under pressure, ensuring customer satisfaction and high performance standards.

Qualifications

• Experience in a restaurant or food service environment.
• Strong leadership and management skills.
• Ability to handle cash management duties.

Responsibilities

• Supervises shifts and work areas in the restaurant.
• Ensures compliance with Company policies and procedures.
• Maintains product quality and customer service.

Job description

Job Summary

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Duties and Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.
• Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.