Shift Manager

Wendy; Moore (OK); Presencial; USD 16 531 000 - 22 042 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

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Resumo da oferta

Wendy's Moore restaurant is seeking a Shift Manager to lead daily operations, oversee opening/closing, and ensure quality customer service. You will supervise crew and Team Trainers, manage cash, and ensure safety compliance in a fast-paced environment.

Ideal candidates will have 6+ months of relevant experience, be at least 18, and possess ServSafe and Workday onboarding familiarity. The role requires strong multitasking and leadership abilities, with availability for varied shifts.

Qualificações

• High School Diploma or GED required or equivalent.
• Must be at least 18 years old.
• 6+ months of restaurant, retail, or customer service experience preferred.
• Open/Close Shift Manager certification is a plus.
• Ability to multi-task in a fast-paced environment with strong service focus.
• Must be able to stand for prolonged periods and lift up to 50 lbs.
• Must be willing to travel between locations as needed.

Responsabilidades

• Train, monitor, and reinforce food safety procedures for crew members.
• Act as Cash Manager as needed, including cash register setup and closings.
• Lead pre-opening/closing checks and rush readiness.
• Supervise crew and Team Trainers to maximize retention and performance.
• Ensure operations comply with company policies to delight customers.
• Coordinate scheduling to maintain coverage and service standards.
• Address VOC issues and coordinate resolutions with management.
• Onboard new hires in Workday and integrate them into the team.

Conhecimentos

Customer service focus

Team leadership

Multi-tasking

Professionalism

Communication

Ability to work under pressure

Formação académica

High School Diploma / GED

Ferramentas

ServSafe Certification

Workday onboarding

Headset operation

Descrição da oferta de emprego

Position OverviewThe Shift Manager position is the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall restaurant effectiveness, quality and customer service. As needed, you may be assigned other managerial and supervisory responsibilities, including performing as the Ops Leader.Key ResponsibilitiesTrain, monitor, and reinforce food safety procedures to crew membersAct as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at closePerform walk-thru to ensure restaurant is ready to open/close and/or rush-readyWork with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retentionSupervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to \"Delight Every Customer\"Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employeesHelp execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.Follow up and ensure resolution of VOC issues as neededOnboard new hires in WorkdayQualificationsHigh School Diploma, GED or equivalent preferredMust be at least 18 years of age6 months or more of restaurant, retail, customer service focused, or equivalent experienceAvailable for full time and close/ shiftsCertification for Open/Close Shift ManagerAbility to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus. Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issuesAbility to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements. Must be able to stand for prolonged periods of timePosition requires the use of a headset. Frequent lifting and carrying (at times up to 50 lbs.), reaching, pushing, pulling, bending, kneeling and stooping is involvedMust be available to report for work promptly and regularly, as well as work all day parts and days of the week. May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictateMust have or be willing to obtain ServSafe certification by end of training