Shift Manager

Wendy; Michigan; On-site; USD 21,000 - 28,000; Full time

Job summary

Wendy's in Michigan is looking for a Shift Manager to oversee daily operations, open/close duties, and support the Restaurant Management team in delivering fast, friendly service.

You will train crew, manage cash, conduct walk-throughs, and ensure food safety, quality, and customer delight. Must be 18+, able to multi-task in a noisy environment and obtain ServSafe certification by end of training.

Qualifications

• High School Diploma, GED or equivalent preferred.
• Must be at least 18 years of age.
• 6 months or more of restaurant, retail, customer service focused or equivalent experience.
• Certification for Open/Close Shift Manager.
• Ability to multi-task while maintaining composure and work well in a team.
• Professionalism, composure, and discretion in customer concerns and issues.
• Able to stand for prolonged periods; headset use required.

Responsibilities

• Train, monitor, and reinforce food safety procedures for crew members.
• Act as Cash Manager, including setting up and verifying cash at close.
• Perform walk-thru to ensure readiness to open/close and during rush periods.
• Supervise crew members and Team Trainers to maximize retention.
• Delegate execution of operations tasks and ensure policy compliance.
• Address VOC issues and assist in resolution with management.
• Onboard new hires in Workday and coordinate with restaurant management.

Skills

Multi-tasking

Teamwork

Customer service

Professionalism

Communication

Education

High School Diploma or GED

ServSafe certification

Tools

Open/Close Shift Manager Certification

Job description

Position OverviewThe Shift Manager position is the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall restaurant effectiveness, quality and customer service. As needed, you may be assigned other managerial and supervisory responsibilities, including performing as the Ops Leader.Key ResponsibilitiesTrain, monitor, and reinforce food safety procedures to crew membersAct as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at closePerform walk-thru to ensure restaurant is ready to open/close and/or rush-readyWork with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retentionSupervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to \"Delight Every Customer\"Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employeesHelp execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.Follow up and ensure resolution of VOC issues as neededOnboard new hires in WorkdayQualificationsHigh School Diploma, GED or equivalent preferredMust be at least 18 years of age6 months or more of restaurant, retail, customer service focused, or equivalent experienceAvailable for full time and close/ shiftsCertification for Open/Close Shift ManagerAbility to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus. Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issuesAbility to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements. Must be able to stand for prolonged periods of timePosition requires the use of a headset. Frequent lifting and carrying (at times up to 50 lbs.), reaching, pushing, pulling, bending, kneeling and stooping is involvedMust be available to report for work promptly and regularly, as well as work all day parts and days of the week. May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictateMust have or be willing to obtain ServSafe certification by end of training