Shift Manager

Crumbl; Milford (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Crumbl Cookies in Milford, OH is seeking a Shift Lead to join a fast-paced, customer-focused team. You will supervise shifts, train staff, and ensure product quality while maintaining open communication with management.

Enjoy flexible scheduling, opportunities for growth, and a collaborative work culture as you help deliver the world’s best cookies to guests at a popular, open-concept bakery.

Qualifications

• High school diploma or equivalent required.
• ServeSafe certification is preferred or willingness to complete training.

Responsibilities

• Team Collaboration: Work with the General Manager and Shift Leads to keep store operations smooth.
• Leadership: Supervise and lead shifts with 2–6 crew members.
• Quality Control: Ensure high-quality, from-scratch desserts are produced.
• Customer Engagement: Ensure a positive customer experience and inform customers about new products.
• Strategic Decision-Making: Decide when to prepare more desserts.
• Operational Excellence: Report bakery conditions and inventory to leadership.
• Training and Development: Train new team members and provide coaching.
• Key Holder: Assist with opening and closing tasks.
• Defined Role: No hiring/firing decisions or disciplinary actions.

Skills

Strong communication

Interpersonal skills

Education

High school diploma or equivalent

Culinary or Associate degree preferred

Job description

Join Crumbl Cookies as a Shift Manager!

Location: Crumbl - Milford, 1081 OH-28, Milford, OH 45150, USA

Are you passionate about baking the world’s best cookies and delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? Crumbl Cookies has the perfect opportunity for you! We are a rapidly growing, nationwide dessert company seeking a highly skilled and motivated Shift Lead to join our enthusiastic team, with 6 stores in the Cincinnati Area.

Why Crumbl Cookies?

• Innovative Work Environment: Be part of an open-concept kitchen where creativity and efficiency meet.
• Competitive Pay: Earn $14+ depending on experience and location.
• Career Growth Opportunities: Enjoy continuous training and real opportunities for career advancement.
• Team Spirit: Collaborate with a dedicated team that shares your passion for excellence.
• Customer Delight: Play a key role in creating unforgettable dessert experiences for our customers.

Your Role as Shift Lead:

Key Responsibilities:

• Team Collaboration: Work closely with the General Manager and fellow Shift Leads to ensure smooth store operations.
• Leadership: Supervise and lead shifts (morning, mid, or closing) with 2-6 crew members.
• Quality Control: Drive the crew to consistently produce high-quality, from-scratch desserts.
• Customer Engagement: Ensure every customer has a positive experience and stays informed about new products.
• Strategic Decision-Making: Make important calls on when to prepare more desserts.
• Operational Excellence: Report on bakery conditions and inventory to leadership.
• Training and Development: Train new team members and provide ongoing coaching and feedback.
• Key Holder: Assist with opening and closing tasks.
• Defined Role: Shift leads do not participate in hiring or firing decisions and do not issue disciplinary actions.

Requirements:

• Education: High school diploma or equivalent; Culinary or Associate degree preferred.
• Experience: Prior experience in the food & beverage industry is preferred (ServeSafe certification or willingness to complete training).
• Skills: Strong communication and interpersonal skills.
• Work Ethic: Ability to thrive in a fast-paced, time-sensitive environment.
• Flexibility: Availability for full-time shifts Mon-Sat, with 1 day off in addition to ALL Sundays off and many major holidays.
• Physical Stamina: Ability to lift up to 50 lbs and stand for the duration of the shift.

Work Schedule:

• Guaranteed Day Off: Crumbl Cookies is closed on Sundays.
• Prime Shifts: Availability required for Friday and Saturday shifts.
• Rotating Shifts: Shifts rotate weekly between opening & mid shifts or mid & closing shifts.
• Priority Consideration: Applicants with open availability are given priority for promotions.

Join the Crumbl Family!

At Crumbl Cookies, we're more than just cookies—we’re an experience. As the nation's fastest-growing cookie brand, we've redefined what it means to indulge in a sweet treat. With our unique rotating flavors, you’ll find something new to love every week. Our open-concept kitchens invite you to see the magic behind each batch, while our iconic pink box adds a touch of joy to every purchase. Crumbl is where passion meets flavor, and we're looking for dedicated individuals to be part of this exciting journey. Join us and be a part of something special!