Shift Manager

Burger King; Mesquite (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fast-food chain is seeking an Hourly Shift Coordinator to lead restaurant operations during assigned shifts. This role involves managing team performance, ensuring guest satisfaction, and maintaining operational standards. Ideal candidates will have experience in quick service environments and a strong commitment to guest service excellence.

Qualifications

• Must be at least 18 years of age.
• 1-2 years of previous quick service restaurant experience.

Responsibilities

• Motivates and directs Team Members for excellent guest service.
• Maintains inventory and follows cash control procedures.
• Coaches Team Members to improve performance.

Skills

Guest Service Principles

Coaching

Inventory Management

Education

High School Diploma or GED

2 years of college

Job description

The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.

This job is posted via Workstream

Qualifications And Skills : :

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous quick service restaurant experience
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and / or irregular shifts as needed, for proper functioning of the restaurant

Summary Of Essential Duties And Responsibilities : :

Profitability

• Follows all cash control and security procedures (e.g. safe counting, cash drawers)
• Maintains inventory by performing Daily and Weekly inventory inspections
• Receives inventory truck orders

Guest

• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings

People

• Provides coaching and feedback to Team Members to increase the restaurant team's capabilities and raise restaurant performance

Operations

• Sets an example for Team Members by working hard to implement shift plan and drive operational results
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Motivates Team Members during the shift on each of the workstations
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that restaurant upholds operational and brand standards