Shift Manager

McDonald's; Mesa (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or education

Training and advancement opportunities

Weekly direct deposit

401k plan*

Medical, dental, and vision benefits*

Job summary

McDonald’s is seeking a Shift Manager to support the General Manager and Assistant Manager in running a profitable restaurant while upholding Quality, Service, and Cleanliness (QSC).

The role partners with leadership to execute administrative tasks, train staff, and ensure safe, efficient operations during shifts across the restaurant, with opportunities for advancement in a fast-paced, customer-focused environment.

Qualifications

• Requires 18+ years old with a valid driver’s license or reliable transportation.
• Must be able to perform duties satisfactorily with or without accommodations.

Responsibilities

• Role model for standards and culture; uphold company policies.
• Create a positive environment for employees and guests; motivate with feedback.
• Coach and train employees; address performance issues promptly and respectfully.
• Follow safety and company processes to prevent injuries and accidents; ensure breaks per policy.
• Run a successful shift by following operations guidelines and pre-shift checklists; meet restaurant targets.
• Provide ideas to improve customer service and digital experience; support action plans with GM/AM.
• Keep staff informed about new products and promotions; address safety risks promptly.
• Ensure food safety and security standards are followed during shifts.

Skills

Customer service

Communication

Decision making

Can-do attitude

Change management

Physical ability

18+ years old

Relocation willingness

Job description

The Shift Manager (SM) is responsible for supporting the General Manager (GM) and Assistant Manager (AM) in running a profitable restaurant and for making sure the restaurant meets the Company's critical customer standards of Quality, Service, and Cleanliness (QSC) during their shift. The Shift Leader reports to the general manager and supports the AM and GM in leading a team of crew members. The SM serves as a partner to the AM and GM in achieving business objectives by offering ideas that may remove any barriers to success. They are responsible for executing administrative tasks delegated to them such as inventories, schedules, etc. They are to be solution focused and share accountability on the overall results of the restaurant.

Perks & Benefits

• Competitive pay
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

*Available to full time employees in select locations.

Job Responsibilities

People

• Is a role model for the standards and behaviors consistent with Company Policies and company culture
• Shows respect for others and is sensitive to cultural/generational differences
• Creates a positive and welcoming environment for all restaurant employees and guests
• Motivates team members to do their best by providing positive feedback, encouragement and making them feel part of the team
• Shows empathy when needed
• Communicates difficult or sensitive issues at work to the GM, AM, or Supervisor in a timely manner
• Supports the GM and AM in the training of all employees
• Supports the GM and AM in addressing performance issues quickly and respectfully by coaching, counseling, and managing any conflicts during their shift
• Consistently follows the Company’s tools, resources, and processes, to prevent work related injuries and customer accidents (employees use appropriate safety gear, slip resistant shoes are worn, wet floor signs, are used correctly, etc.)
• Ensures breaks are given to employees according to policy

Performance and Customer Excellence

• Responsible for running a successful shift by following McDonald’s operations guidelines such as doing travel paths, doing pre-shift checklist, and ensuring employees follow procedures in all the areas of the restaurant
• Restaurant targets are met during their shift
• Provides ideas on how the restaurant can improve customer service and digital experience
• Supports the GM and AM in the execution of action plans for improving the restaurant's results
• Always role models commitment to outstanding service and customer recovery
• Keeps up-to-date on new products and promotions and ensures everyone on their shift is informed as well
• Without being told, finds issues and safety risks during their shift and addresses them quickly
• Ensures that food safety and security standards are being followed during their shift (hourly hand washing, proper product labeling and storage, sanitized towel buckets, opening and closing procedures, etc.)

To Be a Successful Shift Manager, You’ll Need

• Passion for helping and serving others (customers and fellow team members);
• Strong customer service and support focus;
• The ability to communicate effectively and anticipate customer needs; and to provide solutions and make decisions in a fast-paced environment
• Has a "can-do" attitude, sense of optimism, ownership, and commitment towards meeting targets
• Embraces change and focuses on how we can make things happen instead of why we can’t
• Physically able to lift up to 20 pounds and stand for long periods of time
• Must be able to perform the job duties satisfactorily, with or without a reasonable accommodation
• At least 18 years old with a valid driver's license or reliable transportation
• Willing to relocate to other restaurants in the organization if there is a business need or career growth opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

This job posting contains some general information about what it is like to work in this restaurant but is not a complete description of all duties of the job. People who work in this restaurant perform a number of different tasks every day and this posting does not list every essential function of the job.