Shift Manager

Jimmy John's; Memphis (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

Workstream in Memphis, Tennessee, is looking for a dedicated manager to oversee a team of 3 to 15 employees in a fast-paced food service environment. The successful candidate will manage food preparation and service, ensure outstanding customer service, and be responsible for team training and development.

The role requires strong communication skills in English, ability to work independently, and manage stress effectively while upholding integrity in all business operations.

Qualifications

• Must be able to read, write, and communicate in English.
• Ability to handle customer and employee issues.
• Skills to use a personal computer and various software packages.

Responsibilities

• Manages a staff of approximately 3 to 15 employees.
• Supervises food preparation and service operation while on duty.
• Ensures that every customer receives world-class customer service.

Skills

Communication in English

Problem-solving with customers

Leadership skills

Computer skills (Word/Excel)

Stress management

Job description

Responsibilities

• Manages a staff of approximately 3 to 15 employees. Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of employees based on performance.
• Provides on-the-job training for new employees.
• Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft.
• Assists in the supervision of the preparation, sales, and service of food.
• Forecasts food items. Estimates what amount of each food item will be consumed per shift.
• Supervises food preparation and service operation while on duty. Assists in-shoppers during rush periods to ensure the maintenance of restaurant efficiency.
• Assists in-shoppers in greeting customers, taking orders, using the cash register, assembling orders and checking for completeness and correctness.
• Ensures that every customer receives world‑class customer service.
• Routes deliveries and serves drivers to maximize delivery business and speed.
• Completes daily food preparation (opening procedures, meat and vegetable slicing, bread production).
• Completes closing procedures.
• Executes systems and procedures with 100% completeness and integrity.
• Completes daily and weekly paperwork.
• Responsible for 100% of the cash drawers at all times during the shift.
• Receives and stores product.
• Audits previous shift’s systems and procedures for 100% integrity and completeness.
• Completes preventive maintenance and upkeep on store’s equipment and supplies.
• Performs other related duties as required.
• Acts and speaks in a professional manner.
• Treats everyone they encounter with respect.

Requirements

• Must be able to read, write, and communicate in English.
• Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.
• Ability to handle and resolve customer threats and issues.
• Ability to handle and resolve employee issues.
• Skills to use a personal computer and various software packages (Word/Excel).
• Ability to handle stress and high-volume operations.