Shift Manager

Taco Bell; Madison Heights (MI); On-site; USD 16,479 - 23,470; Full time

Benefits offered by this job

Flexible Scheduling

Free Employee Meals

401(k) Options

Health Insurance Opportunities

Next Day Pay

Employee Referral Bonus

Job summary

A leading fast-food restaurant in Michigan is seeking a dedicated Shift Lead to manage shifts, enhance customer satisfaction, and inspire team performance. The ideal candidate will have at least 1 year of restaurant experience, strong communication and leadership skills, and the ability to handle various operational duties. This role offers a starting wage of $14.50+ per hour, with additional bonuses, flexible scheduling, and opportunities for advancement within the organization.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Must be at least 18 years of age.
• Accessibility to dependable and reliable transportation.
• Physical dexterity required (the ability to move up to 45 lbs.).

Responsibilities

• Lead shifts and ensure customer satisfaction.
• Oversee Team Members' completion of Shift Excellence tasks.
• Handle conflicts constructively with team members.
• Assist GM in screening Team Member candidates.

Skills

Communication skills

Management/leadership skills

Organizational skills

Basic Math skills

Teamwork

Job description

About the Job:

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Great Lakes Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

The Day-to-Day:

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.


• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.


• Ensure food safety, quality, and accuracy of orders.


• Resolve customer complaints quickly, maintaining positive customer relations.


• Provide regular feedback to the GM on Team Member performance.


• Offer ongoing constructive and positive feedback to Team Members.


• Actively participate in training Team Members.


• Handle conflicts constructively and work with the GM to achieve resolution.


• Assist the GM in screening Team Member candidates.


• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.


• Oversee proper product preparation, rotation, portioning, cooking, and holding times.


• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Is this you?

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred


• Adheres to cash, security, inventory, and labor policies


• Must be at least 18 years of age


• Accessibility to dependable and reliable transportation


• Excellent communication skills, management/leadership and organizational skills.


• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).


• Attendance and Punctuality a must


• Operating of cash register as needed and making change for other cashiers.


• Basic Math skills


• Maintains customer satisfaction and adheres to health and safety standards


• Promotes and champions Taco Bell's culture and values


• Provides constructive feedback to Team Members


• Executes shift duties accurately and efficiently


• Promotes equity, inclusion, and belonging


• Ensures teammates and customers enjoy a positive experience

Work-Hard, Play-Hard:

• $14.50+ per hour based on experience and location.


• $1950 Annual Potential in Period Bonus


• Flexible Scheduling - Full & Part Time Positions


• Next Day Pay


• A Path for Advancement


• $250 Employee Referral Bonus Opportunities


• Free Employee Meals


• 401(k) Options*


• Discounts available with AT&T, Rental Cars, Lyft, Great Wolf Lodge and more!


• Health Insurance Opportunities*


• Live Más Scholarship Opportunities


• Supportive above restaurant leadership team.

*Certain qualifications apply.