Shift Manager

Taco Bell; Hazel Park (MI); On-site; USD 16,479 - 23,470; Full time

Benefits offered by this job

$14.50+ per hour based on experience

$1950 Annual Potential in Period Bonus

Flexible Scheduling - Full & Part Time Positions

Next Day Pay

$250 Employee Referral Bonus Opportunities

Free Employee Meals

401(k) Options

Health Insurance Opportunities

Scholarship Opportunities

Job summary

A fast-food restaurant chain is looking for a passionate Shift Lead in Hazel Park, Michigan. In this role, you will motivate and guide the team, ensuring high customer satisfaction and operational excellence. You will provide constructive feedback, help train new team members, and collaborate on business initiatives. Ideal candidates have experience in a restaurant or retail environment, strong communication and leadership skills, and are eager to drive results in a fast-paced setting.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Must be at least 18 years of age.
• Accessibility to dependable and reliable transportation.

Responsibilities

• Ensure consistent customer satisfaction by executing the MIC Success Routine.
• Oversee Team Members' completion of Shift Excellence tasks.
• Resolve customer complaints quickly and maintain positive customer relations.

Skills

Restaurant/retail experience

Leadership

Excellent communication skills

Basic Math skills

Conflict resolution

Job description

About the Job:

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Great Lakes Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

The Day-to-Day:

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.


• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.


• Ensure food safety, quality, and accuracy of orders.


• Resolve customer complaints quickly, maintaining positive customer relations.


• Provide regular feedback to the GM on Team Member performance.


• Offer ongoing constructive and positive feedback to Team Members.


• Actively participate in training Team Members.


• Handle conflicts constructively and work with the GM to achieve resolution.


• Assist the GM in screening Team Member candidates.


• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.


• Oversee proper product preparation, rotation, portioning, cooking, and holding times.


• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Is this you?

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred


• Adheres to cash, security, inventory, and labor policies


• Must be at least 18 years of age


• Accessibility to dependable and reliable transportation


• Excellent communication skills, management/leadership and organizational skills.


• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).


• Attendance and Punctuality a must


• Operating of cash register as needed and making change for other cashiers.


• Basic Math skills


• Maintains customer satisfaction and adheres to health and safety standards


• Promotes and champions Taco Bell's culture and values


• Provides constructive feedback to Team Members


• Executes shift duties accurately and efficiently


• Promotes equity, inclusion, and belonging


• Ensures teammates and customers enjoy a positive experience

Work-Hard, Play-Hard:

• $14.50+ per hour based on experience and location.


• $1950 Annual Potential in Period Bonus


• Flexible Scheduling - Full & Part Time Positions


• Next Day Pay


• A Path for Advancement


• $250 Employee Referral Bonus Opportunities


• Free Employee Meals


• 401(k) Options*


• Discounts available with AT&T, Rental Cars, Lyft, Great Wolf Lodge and more!


• Health Insurance Opportunities*


• Live Más Scholarship Opportunities


• Supportive above restaurant leadership team.

*Certain qualifications apply.