Shift Manager

WP Foods; Madison (MS); On-site; USD 30,000 - 45,000; Full time

Job summary

A restaurant management company is seeking a Back of House Shift Leader to support kitchen operations by overseeing food preparation and quality standards. The ideal candidate embodies integrity and teamwork while providing training and guidance to staff. With a focus on customer service and safety, the Shift Leader plays a key role in creating an efficient and enjoyable dining experience. This position requires physical stamina and a hands-on approach in a fast-paced environment, ensuring compliance with Zaxby’s standards.

Qualifications

• Should exemplify honesty and integrity in actions.
• Dedicated to providing exceptional customer service.
• Able to lift 50 pounds and stand for extended periods.

Responsibilities

• Manage food flow and maintain acceptable ticket times.
• Train and monitor employees on high-quality food preparation.
• Ensure compliance with safety policies and procedures.

Skills

Customer service excellence

Leadership in fast-paced environments

Role model and mentoring

Problem-solving

Dependability

Tools

Knives

Fryers

Grills

Job description

Are you a bold leader ready to take on a challenge and be rewarded for your excellence?
At W.P.m Foods Zaxby’s, we don’t just manage restaurants—we build high-performing teams that deliver exceptional service and drive success. |
We are looking for motivated leaders who thrive in fast-paced environments, inspire their teams, and embrace the opportunity to grow.
If you’re the kind of trailblazer who doesn’t back down from responsibility and wants to earn top pay for top performance, this is your chance to step up.
Join us in leading the way at W.P. Foods Zaxby’s—where great leadership meets great rewards!

Job Title: Back of house Shift Leader

A Shift leader directly supports all Zaxby’s managers and team members as an active leader who embodies the Zaxby’s mission statement, core values, and company culture. A BOH Shift Leader is an expert dedicated to creating encore guest experiences thru serving superb quality food in a manner that is fast, presentable, and safe to eat. The job requires an expert level performance of all kitchen stations, food preparation procedures, and cleaning procedures. A BOH Shift Leader is a mentor to less skilled employees and provides constant training to guarantee that correct BOH procedures are continuously practiced. A Shift Leader understands their leadership support role, communicates effectively with employees, and maintains a positive attitude toward management supervision and performance feedback.

Job Activities:

• Manages the flow of food at any rate, always being conscious of acceptable “ticket times “, food waste, and food holding periods.
• Performs each kitchen station with a master skill level.
• Continuously trains and monitors BOH employees to guarantee Zaxby’s standards for high quality food and safe preparation are upheld.
• Accurately prepares any food prep item so the kitchen runs smoothly without bottlenecks.
• Trains others on the proper food procedures and the value of observing FIFO procedures.
• Performs daily, weekly, monthly, maintenance task as requested by management.
• Oversees and assists all BOH employees to complete the BOH checklist by each shift’s end.
• Can perform the Time- Temp Log as requested by management.

Equipment Utilized:

• Conscious of safe usage/storage of all hazardous chemicals used to clean BOH area.
• Knows the correct and safe procedures for using and maintaining kitchen equipment such as fryers, grills, hot holding bins, and any other kitchen equipment.
• Safely uses all other food preparation equipment including knives, peelers, lettuce choppers, tomato and lemon slicer, and any other potentially hazardous objects.
• Properly utilizes and records the thermometer readings for the Time-Temp Log.

General Qualifications Requirements:

• Exemplifies honesty and integrity thru actions and demonstrates a clear alignment with the Zaxby’s mission statement, core values, and company culture to encourage the growth of others, and the building of meaningful relationships.

• Dedicated to customer service excellence.
• Can lead in a fast- paced environment and willingly helps team members at any time.
• Acts as a role model and train/mentor for multiple BOH cooks in a team-based environment.
• Willing to support management goals and continuously practice/teach correct BOH procedures.
• Able to solve minor BOH problems to continue the process of operational productivity.
• Punctual, dependable, and with reliable transportation for completing each assigned shift.
• Understands Zaxby’s safety policies and procedures including necessary MSDS information.
• Must be able to lift 50 pounds and stand for extended periods of time.