Crew Trainer

Zaxby's; Jackson (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Zaxby’s in Jackson, TN is seeking a Back of House Shift Leader who excels at guiding kitchen staff and upholding our standards for fast, safe, high-quality food.

You will mentor cooks, monitor ticket times and waste, train on procedures, and ensure smooth operation across all BOH stations while maintaining a positive, professional environment. This full-time role requires lifting up to 50 pounds and standing for long periods, with daily leadership responsibilities and hands-on training.

Qualifications

• Exemplifies honesty and integrity aligned with Zaxby’s mission.
• Dedicated to customer service excellence.
• Can lead in a fast-paced environment and help team members.
• Acts as a role model and train/mentor for BOH cooks.
• Willing to support management goals and continuously teach correct BOH procedures.
• Able to lift 50 pounds and stand for extended periods.

Responsibilities

• Manages the flow of food at any rate, always being conscious of acceptable “ticket times“, food waste, and food holding periods.
• Performs each kitchen station with a master skill level.
• Continuously trains and monitors BOH employees to guarantee Zaxby’s standards for high quality food and safe preparation are upheld.
• Accurately prepares any food prep item so the kitchen runs smoothly without bottlenecks.
• Trains others on the proper food procedures and the value of observing FIFO procedures.
• Performs daily, weekly, monthly maintenance task as requested by management.
• Oversees and assists all BOH employees to complete the BOH checklist by each shift’s end.
• Can perform the Time- Temp Log as requested by management.

Skills

Leadership

Team training

Customer service

Punctuality

Tools

Fryers

Grills

Time-Temp Log

Job description

CREW TRAINER

JACKSON,TN

Job Title: Back of house Shift Leader

A Shift leader directly supports all Zaxby’s managers and team members as an active leader who embodies the Zaxby’s mission statement, core values, and company culture. A BOH Shift Leader is an expert dedicated to creating encore guest experiences thru serving superb quality food in a manner that is fast, presentable, and safe to eat. The job requires an expert level performance of all kitchen stations, food preparation procedures, and cleaning procedures. A BOH Shift Leader is a mentor to less skilled employees and provides constant training to guarantee that correct BOH procedures are continuously practiced. A Shift Leader understands their leadership support role, communicates effectively with employees, and maintains a positive attitude toward management supervision and performance feedback.

Job Activities:

• Manages the flow of food at any rate, always being conscious of acceptable “ticket times “, food waste, and food holding periods.
• Performs each kitchen station with a master skill level.
• Continuously trains and monitors BOH employees to guarantee Zaxby’s standards for high quality food and safe preparation are upheld.
• Accurately prepares any food prep item so the kitchen runs smoothly without bottlenecks.
• Trains others on the proper food procedures and the value of observing FIFO procedures.
• Performs daily, weekly, monthly, maintenance task as requested by management.
• Oversees and assists all BOH employees to complete the BOH checklist by each shift’s end.
• Can perform the Time- Temp Log as requested by management.

Equipment Utilized:

• Conscious of safe usage/storage of all hazardous chemicals used to clean BOH area.
• Knows the correct and safe procedures for using and maintaining kitchen equipment such as fryers, grills, hot holding bins, and any other kitchen equipment.
• Safely uses all other food preparation equipment including knives, peelers, lettuce choppers, tomato and lemon slicer, and any other potentially hazardous objects.
• Properly utilizes and records the thermometer readings for the Time-Temp Log.

General Qualifications Requirements:

• Exemplifies honesty and integrity thru actions and demonstrates a clear alignment with the Zaxby’s mission statement, core values, and company culture to encourage the growth of others, and the building of meaningful relationships.
• Dedicated to customer service excellence.
• Can lead in a fast- paced environment and willingly helps team members at any time.
• Acts as a role model and train/mentor for multiple BOH cooks in a team-based environment.
• Willing to support management goals and continuously practice/teach correct BOH procedures.
• Able to solve minor BOH problems to continue the process of operational productivity.
• Punctual, dependable, and with reliable transportation for completing each assigned shift.
• Understands Zaxby’s safety policies and procedures including necessary MSDS information.
• Must be able to lift 50 pounds and stand for extended periods of time.

Zaxby's is an American chain of fast casual restaurants offering chicken wings, chicken fingers, sandwiches, and salads. The chain operates primarily in the South, and has more than 900 locations.