Shift Manager for Zaxby’s

Perkins Management Services Company; Washington (District of Columbia); On-site; USD 25,000 - 32,000; Full time

Job summary

Perkins Management Services Company in Washington, DC is seeking a Shift Leader to provide hands-on leadership during assigned shifts and help ensure smooth restaurant operations. This role partners with team members to set directions, enforce standards, and solve problems to keep service running efficiently.

This position offers opportunities to develop a restaurant-management career, with responsibility for opening and closing duties, coaching staff, and maintaining cleanliness and food safety

Qualifications

• Experience leading a team in a fast-paced setting.
• Excellent communication with staff and guests.
• Reliable and punctual with a strong work ethic.
• Ability to stay organized during peak service.

Responsibilities

• Lead team members during assigned shifts.
• Assign workstations and shift responsibilities.
• Ensure employees are prepared and in position for service.
• Monitor customer service and speed of service.
• Support front-of-house and back-of-house operations as needed.
• Ensure food is prepared according to required recipes and standards.
• Monitor food temperatures and food-safety procedures.
• Maintain restaurant cleanliness and organization.
• Assist with opening and closing duties.
• Assist with cash handling and drawer verification when assigned.
• Restock products and supplies throughout the shift.
• Communicate shortages, equipment problems, employee concerns, and guest issues to management.
• Coach employees and reinforce restaurant standards.
• Help create a positive and productive work environment.

Skills

Leadership experience

Strong communication

Dependable and punctual

Calm under pressure

Team collaboration

Job description

The Shift Leader provides hands‑on leadership during assigned shifts and helps ensure smooth restaurant operations. Shift Leaders work alongside team members while providing direction, maintaining standards, solving problems, and supporting management.

This is an excellent position for experienced team members interested in developing their restaurant‑management careers.

Essential Responsibilities

• Lead team members during assigned shifts.
• Assign workstations and shift responsibilities.
• Ensure employees are prepared and in position for service.
• Monitor customer service and speed of service.
• Support front‑of‑house and back‑of‑house operations as needed.
• Ensure food is prepared according to required recipes and standards.
• Monitor food temperatures and food‑safety procedures.
• Maintain restaurant cleanliness and organization.
• Assist with opening and closing duties.
• Assist with cash handling and drawer verification when assigned.
• Restock products and supplies throughout the shift.
• Communicate shortages, equipment problems, employee concerns, and guest issues to management.
• Coach employees and reinforce restaurant standards.
• Help create a positive and productive work environment.

Qualifications

• Previous restaurant or food‑service experience preferred.
• Leadership experience preferred.
• Strong communication skills.
• Dependable and punctual.
• Ability to remain calm and organized during busy periods.
• Willingness to work alongside team members.
• Ability to follow and enforce food‑safety procedures.